Nonprofit Feedback Surveys

Challenge

It's a burning question on every nonprofit director's mind. "What can nonprofits organizations do to improve the organization?" The answers to that question can open a world of opportunity. The way to get those answers is easy: Collect feedback.  

Collecting nonprofit reviews is a fundamental pathway for improving the goals of the nonprofit organization and long-term success. They need to know if there are issues with the current state of the organization so changes can occur accordingly. Survey feedback for nonprofits is very helpful in allowing this to occur, making feedback surveys invaluable.

Nonprofits need to know how their clients feel about their services. Running a feedback campaign manually gets too complex way too quickly. It can be difficult to know how to create a survey for feedback in the best way. However, using an automated system that can collect feedback is exactly what these organizations need.

Solution

SimplyDigital offers the Nonprofit Feedback Survey use case. This solution allows nonprofits to assess the reviews of their services. Collecting reviews for nonprofits improves the support they offer, enabling them to better prepare for future events and services. This automated solution collects feedback from organization recipients and ensures the organization is aware of customer experiences.

Online surveys can easily collect customer service experience information without needing to manually reach out to each one. Reviews and feedback aggregate automatically into a digital database. Making it easy to see how products or services are doing.

Nonprofits can easily stay on top of customer requests and suggestions by gathering digital feedback.

Steps to Success

  1. Send out digital surveys to clients shortly after they receive services.
  2. For on-site services, clients scan QR codes to access surveys. For deliveries, send a request to review the service after the delivery is complete.
  3. The system stores all feedback in a centralized location. Responses are available for review whenever necessary to make improvements.

Best Outcome

Use case benefit
Easily collect feedback using automation and improve how your organization operates.
Use case benefit
Collect input from recipients of nonprofit services to improve your systems.
Use case benefit
Automatically maintain reports for metrics and success tracking.
Use case benefit
Better address problems and ensure clients have their needs met.
Interested?