Customers can receive an automatic status update on the channel of their choice when parts arrive for their car. Sometimes a full repair can't be done because you need a particular part. Allow a customer to know when that part comes in so they can be proactive and pick it up. This also cuts down on the time it takes to process and contact the customer manually. Marketing automation will help reduce this and boost customer satisfaction as they will feel like they are more in control of the situation and aware of what is going on.