As a recruiting firm, the outcome of each selection is key. Your reputation is on the line each time you staff a new business. Keep on top of how that recruit worked out by sending scheduled online surveys. Send an initial survey, one in a few months and one when the contract is over. This information is invaluable to better understand how your internal selection process matches with the clients' needs. Client feedback should be an integral part of your ongoing marketing strategy. This is how you scale your business.