Many hospitality businesses rely on survey cards left in the room to gather guest opinions and information. These cards may be ignored, or guests may simply not have time to fill them out. What if an automated survey was automatically sent out a day or two after the guest checks out?
Their response data is collected and organized automatically so you can easily analyze their experience. Surveying guests allows you to collect information about how the guest experience can be improved: what guests like, what they would prefer, aspects you can improve on and so on. This feedback enables you to improve your hospitality business and keep guest satisfaction high.