Avoid No Shows for Appointments

Avoid No Shows for Appointments

Challenge

  • When patients miss their appointments, it wastes time and complicates your schedule. It is essential to keep patients on time and up to date. How can you do this easily without wasting the time and resources of your staff?

We Can Help

  • Reduce complications due to no shows
  • Keep patients informed with timely reminders

Here's How

Automated reminders go out to each patient as their appointment date approaches. These reminders help ensure that patients make their appointment or re-book if necessary.

  1. Set Up a Simple Reminder Process

    Create a reminder process using the SimplyCast 360 drag-and-drop tool. Your automated system checks each patient's profile to see if they have selected automated reminders. It then checks for upcoming appointments and sends out reminders to each patient who has chosen to receive them.

  2. Provide a Convenient Way for Each Patient to Receive Messages

    Enable each patient to select how they prefer to receive appointment reminders: through email, SMS, or voicemail. Reaching the patient in the way that is most convenient for them increases the chance that they will notice and read the messages.

  3. Connect with Each Patient Through Personalized Messages

    Each patient receives friendly, personalized reminders in the days and weeks before their appointment. These messages keep the time and date fresh in the patient's mind so they don't forget. A final reminder is sent out an hour or so before their appointment.

Resources

Use Case Identification for Avoid No Shows for Appointments

Use Case ID: WUC009

Questions?

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