SimplyCast’s Foodbank Delivery Reminders use case makes use of API connectivity, the ability to send text message and phone call-based reminders, and automation which makes it easy for clients to reschedule.
Integrate scheduling software to your automation tools in order to send reminder messages to everyone who books a delivery
Allow the delivery requestor to indicate a preferred method of contact. Their reminders will be sent to them based on that preference of email, SMS, or voice messages.
Allow requestors to cancel their order by responding to their reminder in a specific way, such as pressing 1 on a voice message or texting "CANCEL" in response to an SMS
Offer the requestor a means to reschedule their order for a better time, regardless of the means of communication.