Help Keep Parents and Children Together in Airports

Help Keep Parents and Children Together in Airports

Help Keep Parents and Children Together in Airports


  • Airports are busy hectic locations with travelers often rushing from location to location to ensure they don't miss their departures. Every parent's worst fear is getting separated from their child amongst the chaos. There needs to be an easy-to-locate and follow procedure to handle these scenarios, so parents and children alike will be able to quickly and calmly become reconnected.

We Can Help

  • Help parents find lost children
  • Use keywords to disperse information

Here's How

Set up keywords parents and children can text to airport security if they become separated. These keywords can provide them with steps to take and where to go to get help.

  1. Register Your Keywords

    You should register keywords for lost children and parents of lost children. IMLOST and HELPLOST are examples of what you could use.

  2. Program Information for Each Keyword

    Configure IMLOST to send information about how a child can find security and the secret password to use. Configure HELPLOST to send information about what parents can do when their child is lost, including the location of the meeting place.

  3. Make Sure Staff is Familiar with the Process

    Train your security team on how to respond to email or SMS-based lost requests. Also, make sure they always know what the safe word is for lost children.

  4. Make Sure Passengers Know About the Process

    Post clearly visible advertisements and notices around the airport to let travelers know of the new initiative.

Access More Resources

Use Case Identification for Help Keep Parents and Children Together in Airports

Use Case ID: WUC029


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