By making use of a centralized staff contact database and multi-channel, pre-templated messages, simplified alerts can be sent via email, SMS, or even voice messaging.
An alert system or notification solution is pointless if there are no recorded contacts that can be sent to. Record key contact information and ensure it remains updated by regular messaging and reminders.
In this step, templated messages are built ahead of time. The automated staff notification solution can have templates built for a variety of occasions on campus and can be tailored to several different potentialities. These messages can be customized at any time and triggered with a single click.
Once a situation arises in which the activation of the notification system is required, a single click will send the templated messages to the correct staff members in the right way – all pre-determined.
Once notification messages are sent, the solution automatically tracks actions taken by contacts. These actions can be tracked in near real time to the individual level. Next steps can also be decided on based on how contacts interact with the messages.