Customers of utility companies will occasionally require in-home installations and repairs to be performed on their homes. It may be difficult to organize your work request system and make sure you attend to all clients within a reasonable time period. Requests can be lost or miscommunicated, resulting in unhappy customers and a loss of credibility. How can this be fixed?
Save time organizing all your appointments and ensure all these appointments are kept by automating this work request system process.
By using SimplyCast 360, you are able to store all your contractor information and have it ready for when a customer issues a work request through your website. You just need to have a form on your site where contractors can sign up with their resume and contact information. Now, when customers fill out a work order on your website they will automatically be matched up with a contractor.
After the contractor contacts the customer and sets up an appointment, the customer is sent an email to indicate when the work has been completed. Once they use that email to inform the customer the work is done, the customer is also sent a feedback survey.
Automating the work request system helps your organization save time while giving you the opportunity to gather feedback while helping customers find contractors.
If you are interested in seeing how the SimplyCast automation platform can help your business automate your work request system, contact us today and we would be happy to show you how easy it can be done! Email us at firstname.lastname@example.org if you have any questions!