When customers come in for an appointment they will need to fill out a general information form, but what if you could expedite this process. You can completely automate appointment booking by letting your customers submit this information online. When a customer wants to book an appointment they can fill out a form on your website. This would collect all the information you need from your customers. Once they finish booking an appointment they will receive a confirmation email. One day before the appointment they'll get a reminder message on their preferred mode of communication.