Utility companies can create a process to let clients report street light outages. Automating the process will increase the speed at which crews can address outage issues. When a client comes across a street light that's down they can report it through an online form. This will create a task for the utility company to follow-up on. If 3rd party contractors are being used they can be assigned the task. Finally, when the issue is going to be fixed, reps can send a message back to the reporter on their chosen communication method.