Smart Restaurant Use Cases
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Digital Menu for Smart Restaurants
Many restaurants take orders online from customers. Currently this process involves having customers view their website and find the menu on the restaurant’s website, and then having customers call and order. This process leaves room for error and miscommunication. It is also often time-consuming for both employees and customers.
Smart restaurants need an automated solution to reduce these challenges. They need a solution that enables better customer experiences with ordering online.
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Smart Restaurant Newsletter Management
It is common for restaurants to use newsletters to promote various upcoming events, new deals, and menu changes on an ongoing basis. The newsletter process is often very time-consuming for staff, and personalization is nearly impossible when taking a manual approach. There is also the risk of customers missing the information they want to receive, which is an opportunity lost.
Smart restaurants benefit from streamlining their newsletter management process to reduce these challenges. They need a process that allows them to more easily send personalized newsletters to customers.
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Smart Restaurant Shift Management
Managing shifts in the restaurant industry is often complex and time-consuming. It is common for restaurants to be short-staffed due to reasons out of their control. Unexpected sick days, unusually high customer volume, and other emergencies can all cause issues filling shifts. Normally, this means managers need to spend time trying to find employees who can come in.
It is critical for smart restaurants to find a faster way of contacting staff to fill any empty shifts. They need a way for managers to skip the process of calling each staff member individually when the team is already short-staffed. Smart restaurants need staff recall.
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Smart Restaurant Patio Waitlist
Many restaurants are now implementing patio waitlists to manage the number of customers who specifically want to dine on patios. This process is challenging to do manually, as staff need to ensure all customers are placed on the waitlist and call them quickly when a spot opens. This process is often very time-consuming and leaves the risk of communication errors.
Smart restaurants need a solution that can automatically manage waitlists and ensure customers know when space becomes available.
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Smart Restaurant Food Catering Order Management
Many restaurants offer catering services, allowing customers to order food for events. It is common in the industry for catering orders to be taken completely over the phone. Customers give the event details and then the restaurant staff will either confirm or decline the order based on their availability. The process as it exists now comes with challenges both for staff and customers. It is often very time-consuming and there is a risk of manual errors when staff mishear customers or copy things down by hand.
Smart restaurants benefit from implementing a digital solution to reduce complications and time spent. Digitization can improve the way food catering orders are taken.