Smart Restaurant Use Cases

When pandemics, epidemics, and other emergencies occur that close businesses, reopening often happens in stages. In the past, restaurants have needed to find ways to adhere with public health measures. One of the measures many restaurants follow in such situations is contact tracing. Restaurants need to keep track of everyone coming into the restaurant to ensure that close contacts can be made aware if an outbreak or other incident occurs.

Normally a process like this adds additional work for restaurant staff when customers check in manually. That process leaves room for error and security risks if done on paper. Using a digital solution gives smart restaurants a more efficient check-in process that eliminates those risks.

Restaurants benefit greatly from customer feedback after customers finish dining. Customer feedback can help bring in more customers based on positive reviews and provides the opportunity to make improvements based on feedback. Getting customers to give their feedback, especially positive feedback, can be incredibly difficult for restaurants.

Smart restaurants need a simple way to encourage feedback from customers after they dine. Making it easier to give feedback helps to increase the number of customers who leave feedback. Using automation allows this to happen without adding to staff workloads.

Many restaurants hold events throughout the year. Managing event registration process manually is often challenging for staff. Similarly, promotion can have a lot of active aspects. Oftentimes events have a lot of guest fallback and decreased attendance. Restaurants have an opportunity to follow up with participants who did not attend to learn more about why, however this is difficult to pull off manually when staff are busy with the event.

An automated system enables restaurants to reduce the challenges that come with event registration. Such a solution allows restaurants to easily send reminders and follow-up with participants post-event.

Restaurants face challenges when staff are unable to work. Managers have to take time away from other duties to call staff members to find staff who can fill the open shifts. This is not ideal, especially during peak hours. Smart restaurants need a process that is mostly hands-free, so managers don’t need to spend time finding someone to fill shifts when the business is already understaffed.

Smart restaurants need an automated solution that allows them to streamline restaurant shift filling. They need a process that allows managers to focus on other essential duties instead of making many manual calls.

It is essential for restaurants to provide proper training for each staff member. This is important to help ensure that all duties are performed correctly and safely. Many restaurant training procedures and certifications courses have expiry dates. Restaurants must ensure that staff members complete their training or certification courses prior to these expiry dates to avoid downtime. For restaurants with many staff members, manually tracking expiry dates and reminding each employee can be very challenging. Expecting everyone to remember on their own is prone to errors.

Smart restaurants can improve the process of reminding staff of upcoming expiry dates with an automated solution. Such a solution enables restaurants to reduce the manual workload involved while ensuring employees are aware of upcoming training needs.