Smart Restaurant Customer Loyalty Scoring

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Challenge for

Challenge

It is common for restaurants to use loyalty reward systems as a way to bring in more repeat customers. Restaurants using reward points will have customers generating a score with each purchase made. Doing this manually is quite difficult especially with so many customers coming in each day.

Restaurants benefit from an automated solution. Using an automated solution reduces the challenges of keeping track of each customer's rewards points and improves the overall process – it also erases the issues of easily-lost physical trackers.

Solution for

Solution

SimplyCast offers the Smart Restaurant Customer Loyalty Scoring use case. This solution allows restaurants to streamline their customer loyalty scoring and rewards system processes. With this use case you can add a specific number to each customer's account when a purchase is made. It is also possible to send thank you messages to customers automatically when purchases meeting specific criteria are made.

Restaurants can save valuable time by digitizing easily automated duties. By using a digital solution, they receive their own reward: a more efficient rewards points process.

Steps to Success

  1. The process starts when customers sign up for the loyalty program. A digital form can intake their contact and client information and add them to a rewards program database.
  2. Once a customer makes a purchase, the staff enter the customer's unique identifier, email, or phone number in another digital form which is connected to the database. Staff then update their score appropriately.
  3. When a customer reaches a pre-determined score milestone, an automatic reward message is sent to them.
  4. After a customer is notified of the reward, the score can either continue to grow or it can automatically reset to the start of the process as appropriate.

Best Outcome

  • Easily grow rewards programs with simple sign-up processes.
  • Use multi-channel methods to inform customers about loyalty rewards.
  • Configure different reward options for different types of customers.
  • Identify reward-eligible customers.