Smart Restaurant Food Catering Order Management

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Challenge for

Challenge

Many restaurants offer catering services, allowing customers to order food for events. It is common in the industry for catering orders to be taken completely over the phone. Customers give the event details and then the restaurant staff will either confirm or decline the order based on their availability.  The process as it exists now comes with challenges both for staff and customers. It is often very time-consuming and there is a risk of manual errors when staff mishear customers or copy things down by hand.

Smart restaurants benefit from implementing a digital solution to reduce complications and time spent. Digitization can improve the way food catering orders are taken.

Solution for

Solution

SimplyDigital offers the Smart Restaurant Food Catering Order Management use case. This is an automated solution allowing restaurants to reduce the manual workload that comes with taking catering orders. Restaurants can now take orders from customers online using an online form and easily confirm the orders. It is also possible for restaurants to keep track of order progression and notify customers with each step.

This smart restaurant catering management solution improves the efficiency of catering order management. It guarantees customers are able to order exactly what they need with a simple and straightforward process.

Steps to Success

  1. The process begins by obtaining orders from customers. Customers will fill out an online order form that they access online or by scanning a QR code. The form may include fields for contact information, dates, requests, and anything else the restaurant needs to know.
  2. When a customer submits the order, the solution automatically sends an email with all the information about the order. Customers must then confirm that their order is correct.
  3. Once a customer confirms the order, the restaurant staff receive a detailed notification. An order task is also created in a centralized dashboard that displays upcoming orders.
  4. Once an order is processed and ready on the delivery date, a staff member must mark the order as “ready for delivery/pickup”. A personalized notification automatically sends to the customer to inform them that the order is ready.
  5. Lastly, once a customer receives the delivery or picks up the order a staff member will simply need to mark the order as complete. Customers then automatically receive a notification informing them that the order is complete.

Best Outcome

  • Easily keep catering customers updated ahead of their selected date.
  • Leverage multi-channel communications so customers are contacted in the best way that works best for them.
  • Create a digital catering menu associated with the order form.
  • Allow customers to customize and update their order to fit new options and needs.
  • Save the time spent managing order requests over the phone.