Smart Restaurant Open Shift Staff Recall

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Challenge for

Challenge

Restaurants face challenges when staff are unable to work. Managers have to take time away from other duties to call staff members to find staff who can fill the open shifts. This is not ideal, especially during peak hours. Smart restaurants need a process that is mostly hands-free, so managers don’t need to spend time finding someone to fill shifts when the business is already understaffed.

Smart restaurants need an automated solution that allows them to streamline restaurant shift filling. They need a process that allows managers to focus on other essential duties instead of making many manual calls.

Solution for

Solution

SimplyCast offers the Smart Restaurant Open Shift Staff Recall use case. This solution sends restaurant employees notifications when shifts become available and requesting staff come in without causing over-staffing.

With this use case managers are able to perform a recall and fill shifts with just a couple clicks. This means they can direct their focus on assisting their staff and keeping things managed while recalled staff make their way in.

Steps to Success

  1. The process begins with an employee registry. This registry will primarily include staff contact data and availability rules.
  2. Managers can then create recall templates. Recall templates are messages created ahead of time to allow even quicker recalls.
  3. Once a needed recall is set up and ready to go, specific responder types are also configurable. This will allow smart restaurants to specify the type of shift needing coverage where applicable.
  4. After the recall is activated and messages go to phones via calls and texts, managers will receive reports and responses. The solution will automatically track who responds, when they respond, and what they respond with. Managers can also configure limits to prevent too many staff from being recalled.

Best Outcome

  • See responses from employees in near real-time.
  • Easily upload existing staff databases using integrations or spreadsheets.
  • Reduce the time spent calling staff when more staff are needed.