Challenge
Many restaurants are now implementing patio waitlists to manage the number of customers who specifically want to dine on patios. This process is challenging to do manually, as staff need to ensure all customers are placed on the waitlist and call them quickly when a spot opens. This process is often very time-consuming and leaves the risk of communication errors.
Smart restaurants need a solution that can automatically manage waitlists and ensure customers know when space becomes available.
Solution
SimplyCast offers the Smart Restaurant Patio Waitlist solution. This is a personalized communication automation system that improves customer-facing patio communications using engagement tools. This allows for better customer experience as they wait for tables to be ready and overall improvements to the restaurant waitlist process.
This solution allows restaurants to easily put customers on waitlists, detect spots as they become available, and keep a timestamped record of waitlist customers. All while being adaptable to each restaurant's exact needs.
Steps to Success
- The process begins by allowing customers to sign up for the waitlist. A QR code placed near the entrance makes this possible. Scanning the QR code takes customers to a form to sign up for the waitlist.
- Once a customer signs up, the solution sends an automated confirmation message. This message can also include a thank you message and an estimated wait time.
- When staff members then identify open spots, they notify the customer who most recently signed up.
- Once the customer is notified, they are automatically removed from the waitlist.
Best Outcome
- Easily send personalized notifications to those waiting for patio space.
- Check-in customers using a digital, contactless check-in system.
- Improve the experience of customers waiting to be seated.