Smart Restaurant Shift Management

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Challenge for

Challenge

Managing shifts in the restaurant industry is often complex and time-consuming. It is common for restaurants to be short-staffed due to reasons out of their control. Unexpected sick days, unusually high customer volume, and other emergencies can all cause issues filling shifts. Normally, this means managers need to spend time trying to find employees who can come in. 

It is critical for smart restaurants to find a faster way of contacting staff to fill any empty shifts. They need a way for managers to skip the process of calling each staff member individually when the team is already short-staffed. Smart restaurants need staff recall.

Solution for

Solution

SimplyDigital offers the Smart Restaurant Shift Management solution. This is a solution which enables restaurants to streamline how they manage calling in staff.  This use case records staff contact information and use it to send shift fill-in requests. This solution also enables an option to categorize staff members by the pre-defined roles or skillsets. This whole process is managed in one central interface which is customizable to meet any restaurant’s needs.

This solution makes it easier for managers to contact their staff to fill shifts quickly and efficiently. It also allows managers to set a cap to ensure that they don't end up over-staffed either. The solution drastically reduces the manual workload for managers, enabling them to prioritize other duties.

Steps to Success

  1. The process begins with an easy to complete digital form to gather contact information. It allows for quick entry and allows updates from staff when their information changes. A QR code can be set up so that staff can scan it to update their details whenever needed.
  2. Along with recording contact details, the system can be set to request the role of each staff member. This information is then usable to categorize into specific lists for when specific roles are needed.
  3. Now that staff have been categorized, managers and owners can use the solution to call and text anyone who might be available to come in. Once enough employees have filled the roles needed the solution will automatically stop the search. After that point, anyone who responds will be notified that any shifts have already been filled.

Best Outcome

  • Maintain an accurate record of all staff contact information.
  • Keep a record of the roles each employee is able to fill.
  • Automatically find staff to fill shifts when necessary.
  • Easily manage staff availability to further optimize calling.