Challenge
It is essential for restaurants to provide proper training for each staff member. This is important to help ensure that all duties are performed correctly and safely. Many restaurant training procedures and certifications courses have expiry dates. Restaurants must ensure that staff members complete their training or certification courses prior to these expiry dates to avoid downtime. For restaurants with many staff members, manually tracking expiry dates and reminding each employee can be very challenging. Expecting everyone to remember on their own is prone to errors.
Smart restaurants can improve the process of reminding staff of upcoming expiry dates with an automated solution. Such a solution enables restaurants to reduce the manual workload involved while ensuring employees are aware of upcoming training needs.
Solution
SimplyDigital offers the Smart Restaurant Training and Certification Reminders solution. With this use case, restaurants are able to streamline their training reminder process. This solution keeps track of each staff member's training dates and notifies staff and managers when they draw near. Restaurant owners need better certification expiry reminders for smart restaurants.
As employees’ re-training due dates approach, they receive a personalized reminder message automatically. This reminder ensures that all training procedures and certification courses are complete well ahead of any expiry. Each restaurant can customize the solution to meet their specific needs. Even unique local regulations are easy to create reminders for.
Steps to Success
- The process begins with an up-to-date staff database. This maintains employee contact information and the effective and expiry dates for each of their required training modules and certifications.
- Once the staff database is complete a reminder timeline will then need to be set. The reminder timeline allows managers and owners to set up timing for sending employees before the expiry date.
- Once the scheduling is configured, the system will automatically send reminders to staff ahead of their expiry dates.
- When an employee completes training, they simply need to confirm that they completed their training by clicking a link in the reminder message or in a second message sent a few days later. This link takes them to a form where they can update their expiry date.
Best Outcome
- Import existing staff records easily using integrations or spreadsheets.
- Use multi-channel communication to inform staff about expiry dates.
- Allow managers to update dates for any training completed early or adjust timing for reminders where needed.
- Enables staff to easily confirm the completion of their training.