In the past, I have been a client of food banks. I do alright now, but the sight of more food banks exploring mobile options brings me some amount of joy. From a client’s perspective, going to a food bank often means contending with personal disabilities, transportation issues, and the weather when traveling on foot. It also means that if there are no food banks in your area, you may need to travel some distance to get there.
Mobile food banks visiting different areas within a city, state, province, or county are essential for people who struggle with these issues. Typically, however, these difficulties are some of many. Service notifications address a number of other issues that those in need may be experiencing.
As a student, I often find it hard to keep track of everything that I need to get done and sometimes things can slip through the cracks. There are ways for me to cope, but not everything runs smoothly all the time. Food bank service notifications also address people who have memory issues, or who are busy parents. They remind people when the most ideal conditions are present for acquiring the kind of very essential aid food banks provide.
Generating an automated solution, however, raises several concerns. Notably, it raises concerns for clients with learning disabilities, or the elderly. How will they interact with an automated communication solution? Will they feel intimidated, or left out? How will clients engage with this solution in a way that helps it to work and without needing a large amount of input on their part?
The answer can be found by looking at how each person involved interacts with the solution and breaking down exactly what their responsibilities are.
An Improved Food Bank Service Notification Process
SimplyCast anticipated the need for food banks to optimize their service notifications to better serve their communities.
Over the life cycle of the food bank service notification process, staff need to follow three steps and the clients just need to worry about one. Here, we have outlined each step below and who is responsible for them. The people interacting with this use case will be food bank staff and clients
Staff – Step 1
Food bank staff need to construct an online form and the messages that will be attached to it, such as a thank you message or recurring newsletters.
Staff – Step 2
Once the form is constructed, automation tools should be set up to sort clients into different lists according to their geographic location. This will help ensure that notification messages are routed to the right client. After that, staff will create the service notifications themselves.
Clients – Step 1
Clients will fill out the form once it has been posted or provide their information to food bank staff for them to manually record it. The form can be used both internally and externally for maximum coverage. Regardless of whether the client fills out the form themselves, or if they need assistance, the result will be the same – a confirmation message, followed by a reminder when the food bank is about to service their area.
Staff – Step 3
Food bank staff will regularly review reports and manage responses to messages to ensure that the solution is customized to be as inclusive and available to clients as possible, and that it is fulfilling the need it has been implemented to fill.
Looking for a Food Bank Service Notification Solution?
Look no further. SimplyCast has a ready-to go and proven digital solution for managing the food bank service notification process.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solutions. As a result, this food bank service notification solution is fully customizable, as it can be tweaked or altered to meet the exact needs of every organization.
SimplyCast is also an ISO 27001:2013-certified company, meaning we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows for 10,000+ concurrent sessions. Most importantly, we have a 99.5 percent minimum uptime, and if needed, we can also acquire additional gateways and servers.
With the SimplyCast solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Click the button below to request a demo and let us show you how our solution can help you manage your food bank service notification process more efficiently.