Organizations all over the world have been struggling with shortages of worker coverage. While this issue is a multi-layered one and not everything is solved by one course of action, there is one issue that can be addressed.
When a worker must call in sick or otherwise is unable to cover a shift, a couple of things often happen. The first is that the manager of the location has to get on the phone to try to get the shift covered. This can take up a lot of time and means that management is unavailable to the workers on the floor if they need assistance. Additionally, the manager might not be able to pull information up in a timely fashion and might not receive a response or even have their calls answered. A digital solution could free up the manager quickly and allow them to issue the recall and be secure in the knowledge that someone is on the way. If nobody is available, then the manager has not just wasted large amounts of time that could have been spent assisting the staff.
SimplyCast would like to introduce the Staff Recall for Open Shifts use case. This is a single-tool automated use case that can handle the messaging of staff, send follow-up requests, and provide custom responses while also limiting the number of staff that can respond to a given shift. This helps to address understaffed shifts while avoiding overstaffing.
The solution makes use of a powerful recall tool to send messages, receive responses, and limit confirmations to the number of shifts available. It can even set different amounts of shifts for different roles based on employee information in the database.
Steps to Improve the Shift Recall Response
SimplyCast anticipated the need for a recall solution that would help management save time when trying to fill open shifts. When it comes to the ways a digital solution can help, we identified three key opportunities.
Step 1 – Staff Alerts
When a shift is no longer adequately covered, the first thing to be done is to notify any available staff. This is part of the initial message of the recall, notifying people that one or more shifts need covering.
Step 2 – Role-specific Responses
Generally, a business will have several roles for its staff. Not everyone will be trained in all roles, so it’s important to ensure that the people who are trained for these roles are able to be notified separately.
Step 3 – Response Tracking
The system will be asking for and tracking responses from recall recipients, in order to allow businesses to gather important information on whether the solution is working for them or not. It also allows them to identify patterns such as employees who have other routine commitments such as school so they can be removed from general coverage requests. Online forms could be set up to allow employees to adjust their availabilities for recalls.
Those are the core opportunities we identified where a digital solution can improve the staff recall process, and where we can help.
The SimplyCast platform is a no-code platform that is fully customizable and can be tweaked or altered to meet the exact needs of every organization.
SimplyCastâ€¯is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send more than 100,000 messages every hour and allows for more than 10,000 concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5 percent minimum uptime. With our solution, you can have peace of mind.â€¯
Interested in Improving Your Staff Recall Process?
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Simply request a demo by clicking the button below and let us show you how our solution can help you manage staff recall more efficiently and fill open shifts quickly.