Companies who provide software as a service are often required by regulations to erase data tied to an individual upon request. These processes are often challenging to manage, as they require verification of identity in order to ensure data isn’t being erased maliciously.
A digital solution can help by managing how this process is completed, ensuring the right individuals are contacted at each stage to complete the tasks required.
SimplyCast presents the idea of the Data Erasure Request use case, a complete solution for managing data erasure requests that aims to organize and simplify the tasks involved.
The solution works by leveraging digital forms, account manager emails, and tracking to streamline the process and ensure accountability.
4 Steps to Streamlining Data Erasure Requests
SimplyCast anticipated the need for software-as-a service companies to be able to effectively manage data erasure requests. In order to achieve this, a few key steps can be followed.
1. Set up a Request Form
Digital forms can be used to ensure those requesting data erasure submit the request with all needed information. These forms can also trigger an automated follow-up process with the requester.
2. Send Internal Notifications
Internal notifications can be used to ensure each staff member responsible for a step in the data erasure process is notified when actions need to be taken. These notifications can be templated in advance and sent automatically whenever they are required.
3. Identity Verification
By automatically notifying an account manager or another authorized individual once a request comes in, the requester’s identity can be manually verified to ensure the data erasure request is coming from a legitimate source.
4. Use Tracking Pipelines
The entire process – from request, to verification, to data erasure by a system administrator can be viewed easily in a pipeline tracking system, where the number of requests in each stage can be easily seen.
Proper data erasure processes are crucial as new data protection regulations come into effect. This use case provides a framework to ensure these processes are followed.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this data erasure requests solution is fully customizable, it can be tweaked or altered to meet the exact needs of every organization.
SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send more than 100,000 messages every hour and allows for more than 10,000 concurrent sessions. We can also acquire additional gateways and servers if they are required.
Most importantly, we have a 99.5 percent minimum uptime. With our solution, you can have peace of mind.
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