A hospital’s emergency center is seeing one of the busiest days of the year. Doctors and other staff have been on their toes for past couple of hours. They are moving from one cabin to another, attending patients relentlessly. There haven’t been any complications so far and they are able to handle the rush without putting up request for additional personnel.
Unfortunately, these good times don’t last for long! Suddenly, all the staff in the emergency wing have their pagers buzzing at once. There has been a motor vehicle accident nearby and many people were critically injured. It’s evident that with the current resources available, the hospital cannot handle the sudden surge of patients requiring immediate medical attention. Therefore, the only way for the hospital administration to solve this issue is to assemble additional teams immediately. These teams should have additional doctors, surgeons, nurses, and technicians to handle the sudden rush. However, the hospital does not have the time to manually call everyone to confirm if they can respond to the situation immediately. It is quite hard to determine who is available and who is not.
But the clock is ticking!
Now, imagine there is a doctor who’s currently off duty and is available to respond at this moment. How will the hospital know that this doctor can lend a hand at this moment? What if they reach out to him after following up with 15 other doctors who couldn’t help because they were only duty or already went home? Where every second counts, can they afford to deploy manual medical recall procedures?
This scenario is not unfamiliar. Most hospitals deal with this kind of scenario manually which takes time – one of the most valuable resources in an emergency. We are not saying that the manual process does not work, but we cannot take even the slightest risk of losing even a couple of minutes; especially when the matter is about life and death.
So, what’s the solution?
Automated Emergency Recall Management
To prevent the rush in such scenarios, hospitals and other healthcare providers can deploy an automated emergency medical employee recall process. An automated recall-to-duty system would solve three major challenges:
- Reaching out to multiple hospital personnel at the same time.
- Providing them with a brief overview of the situation.
- Allowing them to respond if they are able to assist.
- Automatically closing the medical recall as soon as the team is assembled and updating all personnel who have been contacted.
Solving these challenges with an automated solution reduces almost all manual tasks and slashes the time to assemble a team to deal with any medical emergency.
Let’s bring up an example.
Say that a hospital’s emergency department has 25 doctors, 40 nurses, and 30 technicians. Now, 10 doctors, 20 nurses and 15 technicians are on call when an emergency comes in. To handle this emergency, at least three doctors, five nurses and three technicians are needed.
So, the emergency department creates a medical emergency recall to reach all staff who are on/off duty. The recall is sent via multiple channels: email, SMS, and voice broadcast.
The doctor we mentioned above sees the emergency recall request and immediately responds because he is available to help. Similarly, two other doctors who were either free or off-duty responded to the recall request. At the same time, five nurses and three technicians also responded to the emergency recall request. Since the required number of responders has been met, the recall to duty request is automatically turned off.
In case any additional personnel tries to respond to the recall after it has been closed, they will receive a message saying they are not needed and that the recall has been filled.
Great news: this solution already exists!
The solution above seems to be a great tool to handle emergency situations by automatically sending requests for additional personnel, right? It is easy to use, comes in handy, and fits most of the requirements a hospital has.
If you are worried about building such a solution from scratch or assembling multiple tools (SMS, email, voice, CRM, etc.) to build a solution, you don’t need to worry at all!
SimplyCast has built a fully operational medical recall management system to drive resource mobilization effectively to help hospitals and efficiently request additional personnel during medical emergencies. Using this software, you can easily create a recall template, send unlimited recall messages to medical personnel, and assemble a team without wasting valuable time. All your personnel details are recorded in the built-in CRM so you can send multiple recalls asking for multiple personnel to build a team.
Now, the question is: why should you use SimplyCast’s emergency recall solution? Well, apart from its effectiveness and resourcefulness, there are plenty other reasons for using SimplyCast’s emergency recall solution. Here, we have listed our top five reasons why you should consider our solution:
Reason #1: Cloud-based Solution
Recall campaigns can be launched and managed entirely online. You can securely log in to your account from anywhere, at any time. It takes only a couple of minutes to create a recall campaign. On top of that, you can also copy a previous campaign and edit it as it fits your requirements. The best part is: you can create pre-set recall templates and set up everything in advance, including the contacts that need to be reached. Building pre-set emergency recall campaigns for every possible incident allows you to act faster and more efficiently.
Reason #2: Fully Customizable
This solution is fully operational and can be deployed at once. You don’t have to learn coding or any technical stuff to operate this tool. Plus, this solution can be customized to meet your specific emergency resource management needs. For instance, your contacts can choose their preferred communication methods in case of an emergency. In this case, contacts will be alerted only via the channel they prefer. Similarly, you can choose which group of medical personnel you want to recall to duty. This feature-packed solution can be customized in nearly unlimited ways.
Reason #3: Enterprise-grade Security
With SimplyCast, you don’t need to worry about your information security. We understand that medical facilities belong to one of the most information-sensitive industries. SimplyCast is ISO 27001:2013 certified with datacenters in the USA and Canada. We also use military-grade data encryption. We have rigorous in-house information handling processes to make sure that our clients’ data is fully secured with us.
Reason #4: Dedicated Service
In SimplyCast, we believe in providing the best experience to our clients. Our solution runs 24/7 with a minimum of 99.5% uptime. You will enjoy dedicated account managers to assist you with any challenges with your campaigns. We also provide campaign consultation, interactive training, and personalized onboarding services to get you started immediately.
Reason #5: Unlimited Capacity
No matter if you want to recall five, 10, or hundreds of medical personnel, our software can deal with it. Our solution has the capacity to send 150,000+ messages per hour and run 100,000+ concurrent sessions with the easy and simple web interface. If needed, we will get on-demand servers and gateways for you. Most importantly, our CRM’s capacity is unlimited. You can save hundreds of thousands of contacts in the CRM if needed.
Sound interesting? Speak to us today!
As mentioned, this solution is fully operational and it was built completely in-house, without help from any third-party providers. Depending on your requirements, we can customize the solution and get you the best possible emergency recall system for your hospital.
All you need is to let us know that you are interested!
Book a demo with one of our experts today by clicking the button below!