Privacy Policy

Last updated: March 14, 2024

Introduction

At SimplyCast, it is our intent to give you as much control as possible over your privacy regarding your Personally Identifiable Information (PII) and how we use it in our business. In general, you can visit SimplyCast on the web without telling us who you are or revealing any information about yourself. This Privacy Policy applies to your visit to SimplyCast’s website at https://www.simplycast.com, https://app.simplycast.com, or https://app.simplycast.ca (the “Website”). This Privacy Policy governs your access to our Website whether as a visitor or a registered user (a “User”). By using our Website, or creating an account you consent to the collection, use, disclosure, and other uses of Personally Identifiable Information pursuant to this Privacy Policy.

1. What Information We Gather and Track

There are times when we may need information from you. This generally involves filling out forms so you can access or subscribe to a SimplyCast product. When you create an account to access our products, we require you to fill out a form with your name, mailing address, phone number, and email address.

When you submit an order to subscribe online, your credit card number is submitted to the credit institution for routine processing. Your personal credit history information is not collected by SimplyCast, and SimplyCast does not share credit or credit card information with other companies or third parties.

SimplyCast is the “data controller” for the purposes of the E.U. GDPR regarding the collection of data necessary to create and manage your account, and the “data processor” for the data you collect for persons or other entities using the tools provided within your account.

If you wish to remove yourself from our mailing lists at any time, you may do so by contacting our Service Delivery Team, by email support@simplycast.com or phone 1-866-323-6572 ext. 2.

2. What We Do With the Information We Gather and Track

The information gathered from the forms you fill out is used in the following ways:

1. To provide you with information about our products, services, news, and events by sending newsletters, promotions and site updates
2. To allow our internal sales, support, or account management staff to contact you about your account
3. To allow you to access, purchase, and subscribe to our products
4. To gather broad demographic information about user trends 

3. Sharing and Usage

We will never share, sell, or rent your Personally Identifiable Information or other data with third parties for any purpose. SimplyCast will only use your Personally Identifiable Information or other data for the purposes listed in this Privacy Policy, and as directed by you through the use of our software. We may disclose purchase amounts only to a partner who introduced you to SimplyCast services in order to ensure they are properly compensated for their efforts. We may disclose or report Personally Identifiable Information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose Personally Identifiable Information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request. SimplyCast will notify you within 48 hours via email should we be requested to disclose any Personally Identifiable Information, provided the law or court order permits such disclosure. SimplyCast will reject any requests for Personally Identifiable Information which are not legally binding. Where permitted by law, SimplyCast will seek your express consent before disclosing any information about or in your account.

4. Personally Identifiable Information

1. ‘Personally Identifiable Information’ shall have the meaning attributed to such term within the provisions of Part 1 of the Personally Identifiable Information Protection and Electronic Documents Act, S.C. 2000, c.5 (“PIPEDA”) (“Personally Identifiable Information”). Each party shall comply with the provisions of PIPEDA and with their own respective privacy policies and procedures with respect to all Personally Identifiable Information which is collected, used, or disclosed by either party pursuant to this Privacy Policy.
2. Each party shall cease all use of all Personally Identifiable Information received from the other party pursuant to this Privacy Policy upon any termination or expiry of this Privacy Policy and promptly return same to the other party by a secure means without delay.
3. Each party shall defend, indemnify, and hold the other party harmless from and against any and all claims suffered or incurred by the other party at any time or times as a result of any alleged and/or actual breach by that party of the provisions of PIPEDA and/or any of the provisions contained in this section.
4. We may also collect log-in information, such as user name and account name, of our customers’ internal users that log-in to products on the Website. Such user information is associated with a user’s individual visitation activity only when they are logged-in to the products at such time.

5. Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your Personally Identifiable Information changes, or if you no longer desire our service, you may make changes using the tools in your account, by email to the Service Delivery Team at support@simplycast.com, or by contacting us by telephone at the contact information listed below. We will do our best to respond to your request to access within 10 business days.

6. Information Location

1. We may store and process your Personally Identifiable Information in the United States, Canada, or any other country in which we (or any of our suppliers) maintain facilities.
2. Should you choose to create an account on and access the SimplyCast Software through the URL https://app.simplycast.com the data you upload to the service will be stored primarily in the United States of America.
3. Should you choose to access the SimplyCast Software through the URL https://app.simplycast.ca the data you upload to the service will be stored in Canada.

7. Ten Privacy Principles of Fair Information Practices

Under the General Data Protection Regulations (GDPR) put in place by the E.U. as of May 25, 2018, all SimplyCast clients have the right to subject access; to have personal data erased; to have inaccuracies corrected; to object to direct marketing; to restrict the processing of their Personally Identifiable Information (including automated decision-making); and data portability. SimplyCast adheres to each of these client rights by upholding ten privacy principles of fair information practice, as outlined below.

1. Accountability – SimplyCast is responsible for Personally Identifiable Information under its control and, to this end, SimplyCast has appointed a privacy officer who is accountable for SimplyCast’s compliance with this Privacy Policy and applicable privacy laws. The contact information for the Privacy Officer is outlined in section 16 of this Privacy Policy.
2. Identifying Purposes – SimplyCast will identify the purposes for collecting Personally Identifiable Information prior to or at the time it is collected. SimplyCast will also obtain your consent before your Personally Identifiable Information is used or disclosed for a new purpose unless such use or disclosure is permitted without your consent pursuant to applicable privacy laws.
3. Consent – Unless an exemption applies under applicable privacy laws, your knowledge and consent is required for the collection, use, or disclosure of Personally Identifiable Information. If you use or register for the Website, request information about services offered by SimplyCast, or otherwise provide your Personally Identifiable Information to SimplyCast, you consent to the collection, use, disclosure and management of your Personally Identifiable Information in accordance with this Privacy Policy. You may withdraw your consent by writing to the Privacy Officer identified in section 16 of this Privacy Policy.
4. Limiting Collection – SimplyCast will limit the collection of Personally Identifiable Information to that which is necessary for the purposes identified by SimplyCast in this Privacy Policy or otherwise identified at the time of collection. SimplyCast will collect Personally Identifiable Information by fair and lawful means. SimplyCast collects and processes personal data for the purposes of servicing SimplyCast accounts, communicating information to you regarding your account, the prevention and detection of fraudulent activity, and to prevent abuse of the system.
5. Limiting Use, Disclosure, and Retention – SimplyCast will only use or disclose your Personally Identifiable Information for the purpose for which it was collected except with your consent or as permitted by law. Personally Identifiable Information will only be retained as long as necessary for the fulfillment of such purposes.
6. Accuracy – SimplyCast will keep Personally Identifiable Information as accurate, complete, and up to date as is necessary for the purposes for which it is to be used.
7. Safeguarding Customer Information – SimplyCast protects Personally Identifiable Information with safeguards appropriate to the sensitivity of the information by maintaining appropriate physical, procedural, and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personally Identifiable Information. SimplyCast keeps the Personally Identifiable Information that it collects about you strictly confidential. Only authorized personnel have access to this Personally Identifiable Information. Although SimplyCast uses encryption to protect your information in transit, SimplyCast cannot guarantee that any Personally Identifiable Information that you may choose to disclose via the internet will not be intercepted by third parties. SimplyCast assumes no responsibility for Personally Identifiable Information disclosed through the internet, which is intercepted, diverted, or otherwise accessed.
8. Openness – Specific information about our policies and practices relating to the management of Personally Identifiable Information is available to you on the Website. For further information on SimplyCast’s Personally Identifiable Information management policies and practices, please contact the Privacy Officer identified in section 16 of this Privacy Policy.
9. Individual Access – You can ask to view your Personally Identifiable Information held by SimplyCast by writing to the Privacy Officer identified in section 16 of this Privacy Policy. Where necessary you can request that corrections be made where you can show that the Personally Identifiable Information about you held by SimplyCast is incorrect or incomplete.
10. Challenging Compliance – You are able to address and challenge SimplyCast’s compliance with the above principles and this Privacy Policy by contacting the Data Protection and Privacy Officer identified in section 16 of this Privacy Policy or under applicable law.

8. Blogs and Testimonials

If you use a blog on the Website, you should be aware that any Personally Identifiable Information you submit there can be read, collected, or used by other Users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personally Identifiable Information you choose to submit in these forums. Some of our clients have chosen to post testimonials on our Website. Users hereby provide their approval for SimplyCast to post their Personally Identifiable Information along with these testimonials.

9. Live Chat

We use live chat to assist any person with questions regarding the Website (the “Live Chat”). If our Live Chat is offline, we will collect your name and email address so that we may reply to your request. This information is only used for the purpose intended and for no other purpose.

The use of this service is optional, and provided by a third party processor whose privacy policy can be found here: https://www.tawk.to/privacy-policy/

10. Use of Cookies

Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser that enables websites or service providers’ systems to recognize your browser and remember certain information.

We use cookies to ensure you obtain the information you request. When using www.simplycast.com the cookies you receive do not track any Personally Identifiable Information. These cookies are used only to understand how www.simplycast.com is used so that we may make improvements to the site on an ongoing basis.

Should you create an account, we will transfer an authenticated session cookie to your browser. This allows us to verify your identity and ensure that you are granted access only to the resources you are authorized to access.

SimplyCast uses Google Analytics on its sites to understand how our site is used, and only uses that information to improve our site and services.

11. Security and Integrity of Information

1. We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside SimplyCast. Access to customer information is limited to those employees who have a legitimate business need for that information.
2. SimplyCast’s Internet sites and their supporting systems employ generally accepted information security techniques such as firewalls, access control procedures, and cryptography to appropriately protect confidential information from unauthorized access.
3. In the event of a breach of your Personally Identifiable Information or your contact information, we will notify you as soon as we become aware of such a breach and shall follow up with additional information, including what action was taken to limit or correct such a breach.  

12. Content of Messages

When you send messages via any form of telecommunication, that message is transmitted between multiple points in order to reach its intended destination. While SimplyCast takes measures to ensure that messages are encrypted in transit, not all mediums support this, and some mediums have only limited support. Messages sent via SimplyCast should not be used to deliver confidential information.

We may review the content of User messages in order to ensure that they comply with our Terms of Use. We may do this manually or we may scan your message content with software to ensure that the content meets our requirements.

13. Opt-out and Update Policies

We offer visitors to the Website a means for controlling the use of session information. If at any time after registering for information or ordering our services you change your mind about receiving information from us or about the use of information volunteered by you, please send us a request specifying your new choice to compliance@simplycast.com. To opt out of marketing or promotional emails, please either click unsubscribe in the body of the email communication or send an email to support@simplycast.com.

14. Changes and Updates to the Privacy Policy

SimplyCast’s Website content and features may be updated, revised, modified, and supplemented. SimplyCast reserves the right to change the information, features, products, policies, promotions, disclosures and disclaimers at any time. Changes to this Privacy Policy will be posted on our websites. Please check the policy periodically for changes. At the beginning of the policy, we indicate the date of an update to the Privacy Policy. The continued use of the SimplyCast Website following the posting of changes to this Privacy Policy will mean you accept those changes. If there is a material change in our data collection, use, or disclosure policies for any of our services, SimplyCast will post this within the site as a method to update our users.

15. Sub-contracted PII Processing

SimplyCast may sub-contract the processing of some or all of your PII or uploaded data to third parties. SimplyCast only uses third parties for the express purpose of processing your data in a manner that is consistent with this Privacy Policy. SimplyCast ensures that third parties are managed carefully and are provided only the information necessary to provide you with the services you have purchased. In any case sub-contracted PII processing is only done in the same country as your data is held (see section 6 of this Privacy Policy).

For more information please contact us using the information in Section 16.

16. Contacting Us About Privacy

If you wish to unsubscribe from SimplyCast’s or client’s mailing list please send an email to support@simplycast.com or your account manager.

If you have questions about this privacy statement, the practices of this website, or your dealings with our company, please contact:

1. SimplyCast at our mailing address:
   14B-780 Windmill Road
   Dartmouth, Nova Scotia, Canada
   B3B 1T3
2. Your account manager
3. SimplyCast’s Data Protection and Privacy Officer (DPO). Our DPO oversees issues related to data protection and privacy compliance. If you have any questions or concerns regarding this Privacy Policy, you may contact him at dataprotection@simplycast.com.