In order to protect our assets and integrity, as well as the integrity of our end users, SimplyCast has a strong focus on security for the SimplyCast application.
There are four concepts that are core to a secure SimplyCast application:
There are five major parties that all contribute to overall SimplyCast application security:
Breaches are detected and prevented through various mechanisms including automated monitoring, interaction logging, and regular System Administrator auditing. If any breach is detected, no matter how minor, a full investigation is initiated to determine impact and perform mitigation.
All employees of SimplyCast receive full best practice security training to help prevent accidental breaches.
SimplyCast’s incident management policy has been built to ensure that a standard but flexible process exists to handle a wide range of possible incidents that can occur during day-to-day operations. The process is built to ensure that each issue reported has an owner, and can be tracked to resolution. All incidents are reported to management. This ensures that SimplyCast can identify similar incidents and prevent any systemic issues that may cause incidents to repeat in the future.
Incidents may be reported by SimplyCast frontline employees as well as technical staff members. Depending on the severity level and impact of an incident, more resources may be issued to find a resolution. Security incidents always receive the highest severity and impact assessment. A response time goal is set based on the severity and impact of a given incident. Higher severity and higher impact issues are resolved as quickly as possible. The end goals of the incident resolution process are to minimize the total impact of any occurrence to the end user and maintain the security of the SimplyCast application.
All frontline and technical SimplyCast employees are given training to assess the severity of an event to properly escalate an incident once identified. Following identification of an incident, it is assigned an owner to lead the resolution process to ensure it is fully resolved.
For all high impact or severity issues, once an incident is resolved, root cause analysis is performed. Root causes are documented and transferred to management for evaluation.
We have data centers located in Canada. To utilize these data centers instead of the ones located in the United States, you must make an account at https://app.simplycast.ca.
Here is a link to our terms and conditions that contain the retention/destruction of data information that you need: https://www.simplycast.com/interactive-marketing-terms-and-conditions/.
You can find that information in Section 19: Access to, and Retention and Destruction of Data.