Feedback from customers about your products is a great way to see what works and what doesn't. You can find new ways to improve your services. Surveys that can be easily sent and are personalized to the product and customer are effective options. They allow effective collection of customer feedback.
So how can businesses send surveys that ask product specific questions? How can businesses take customer’s survey history into account, and gather responses quickly? Automated feedback gathering can be a good way to handle this without extra work.
SImplyCast introduces the idea of the product feedback data gathering solution. This digital system was designed to help businesses gather relevant feedback on specific products. Having an organized system for reaching out to customers is essential. and inquiring about their experiences can help companies improve their relationships, and better their product or service quality.
This digital solution makes use of tools such as online forms, an adaptable email tool, dynamic surveys, and live survey technology. By combining all of these tools, centralizing the ability to send surveys and review results. The results in turn allow for product optimization and help prevent unhappy customers.
Manually handling these tasks is time consuming. It adds additional unnecessary work to staff members' daily schedules, which are often already full. This solution benefits everyone in the picture, and we are going to break down exactly how.
How the Digital Solution Can Benefit You
Collecting useful, product-specific feedback from customers is a great strategy for companies but can be overwhelming to handle completely manually. SimplyCast anticipated the need for a system like this. We built a system that can automate the process and take some of the strain off of employees to manage information.
Our solution finds a way to use customer history and new responses. This enables the best possible questions to be targeted towards individual products and customers. Here are 3 key benefits that we identified of the automated product feedback data gathering solution.
Adapts to Client Experience
This solution ensures that client information is taken into account when forming survey questions. It makes sure that the initial survey-related requests are customized to those buying the product. This in turn helps boost the number of people responding to the surveys. The more responses you receive, the more improvements that can be made to your company’s product or service.
Dynamic Surveys
By using tracking technology, the version of a survey that a customer receives can be fit to their exact situation. By doing this, you are making the most out of the survey experience, and boosting the likelihood that a customer will take the time to provide their feedback.
Online Customer Profiles
Collecting customer information manually can be difficult for the company’s employees. Finding a way to store all of the relevant data and use it to create surveys is much simpler when using automation. This system creates a profile for each individual customer and uses their information to create the optimal survey questions for their exact situation. This takes a huge burden off of staff, as they don’t have to worry about keeping track of this on their own.
Why SimplyCast?
That’s the core of what it takes to create an automated product feedback data gathering system. This is only the beginning of what can be done to enhance customer service experience. Our tools can be used to fulfill any needs your organization might have.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable. It can be tweaked or altered to meet the exact needs of every institution.
We have you covered when it comes to scaling and security. SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server. The messages you transmit are completely encrypted.
Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can feel more confident of your messaging.
Interested?
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC081, Product Feedback Data Gathering when your demo begins.
Request a demo by clicking the button below. Let us show you how our solution can help launch emergency plans with a single click.
