Stakeholder interactions are one of the most important aspects of communication that organizations need to find a way to automate. Communication with stakeholders is important for numerous reasons, and a lack of communication can leave stakeholders with doubts about the organization. You need a solution that handles the key steps and turn what is normally a challenge into an easily accomplished task.
Manually handling stakeholder interactions is fine for organizations that are starting out, but as a business grows it becomes harder and harder to ensure proper communication without issues. This could be as simple as calling a stakeholder by the wrong name, or as severe as accidentally sending the wrong information to a stakeholder. In either case, your reputation is damaged and the stakeholder’s trust in their relationship with you is diminished. An automated solution helps preserve that trust in most situations.
However, an automated solution comes with its own set of challenges. How much technical knowledge is necessary to automate the communication process? What kind of budget is needed to acquire all the tools involved? How can you be sure that the company or software you use is trustworthy?
SimplyCast presents the idea of the stakeholder interaction use case, a complete solution for communicating with your stakeholders.
This solution can be leveraged by organizations to minimize the time and resources required to communicate with stakeholders on a regular basis. It leverages emails, phone calls, and SMS in order to communicate with stakeholders according to their preferences.
Within this digital stakeholder interaction process, staff and stakeholders both play an important role. To illustrate the use case, we will be using a quarterly email newsletter, but this use case can easily be adapted for almost any routine communication with stakeholders.
Staff – Step 1
Staff begin the process by organizing the stakeholder database and setting up the messaging that is intended for stakeholders. At this juncture you would also set up an online form to collect stakeholder data moving forward and ensure it is all centralized.
Staff – Step 2
Once the messaging is built and the stakeholder database set up, staff will need to set automation tools up to ensure that the messaging is sent at the right time.
Stakeholder – Step 1
In this use case, the only responsibility the stakeholder has is to open and read the messages and to respond where necessary. These responses, as well as actions that they take can be logged in the solution’s reports.
Staff – Step 3
Staff should check the messaging reports and review how stakeholders are engaging with the communications in order to determine how to refine and improve their outreach process.
And that’s it! Once the stakeholder interaction solution launches, each step is taken care of by the automatic and straightforward process.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their use case solutions. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. Our platform has the capacity to send 100,000+ messages every hour and allows for 10,000+ concurrent sessions, with a 99.5 percent minimum uptime. We can also acquire additional gateways and servers if you need them to assist with scalability. Your confidential data is safe on our secure server and the messages you transmit are completely encrypted.
With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your stakeholder interaction more efficiently.