Walk-In Clinic Waitlist Management

Challenge

Walk-In Clinics require an organized, efficient system for managing the patients on their waitlist. While ensuring it doesn’t conflict with the scheduled appointments. During wait times it is important for the waiting process to run as smooth as possible while patients await medical care. Especially as patients are facing various illnesses and injury which makes the process particularly stressful during health care clinic wait times. 

Many clinics are participating in social-distancing protocols since opening up walk-in clinics during the pandemic. Some clinics can only accommodate 5-6 patients in a waiting room at a time, making proper management of waitlists crucial. It can be very challenging to manually ensure that waiting rooms can run as smoothly as possible. Using automation can allow for more ease with this whole process.

Solution

SimplyDigital offers the Walk-In Clinic Waitlist Management use case. A process ensuring patients will be able to go in for their appointments at an appropriate time. All while ensuring not to cause overcrowding in waiting rooms. Clinics can now reduce the effort it takes to add patients to waitlists and keep a timestamped record of patients. 

The waitlist management solution uses digital forms, templated messaging, and a centralized database, administration at clinics. All of these digital tools ensure clinics have a more effective and streamlined solution for managing their waitlist operations. 

Steps to Success

  1. Patients can use online forms to sign themselves up for the waitlist, prior to their appointment. This form will ask basic details and be accessible through a QR code posted at the doors of the clinic.
  2. Once the patient has registered, they will receive a confirmation message that includes any relevant details to their appointment.
  3. When a spot clears up in the clinic, administrators can send out the message to the next person in line automatically.
  4. After the patient’s appointment is complete, the system will automatically remove their information, and delete it from the waitlist.

Best Outcome

Use case benefit
Organize your clinic’s waitlist in the most efficient and simple way possible using a variety of digital tools.
Use case benefit
Automatically call patients into the waiting room once a free spot opens up.
Use case benefit
Synchronize digital tools for maximum efficiency.
Use case benefit
Minimize the manual workload and save valuable time to allocate elsewhere.
Interested?