Clinical Appointment Confirmation

Challenge

It can be challenging for medical clinics to ensure all patients receive confirmation messages for their upcoming appointments. Manually sending out appointment confirmation messages to each individual patient can take a lot of time. And leave room for human error that may result in a patient not receiving a confirmation message.

To reduce the manual outreach that clinic administration must perform, an automated system can contact patients prior to their appointment. Enabling clinics to easily ensure all patients are aware of their appointments and receive any necessary appointment details.

Solution

SimplyDigital offers the Clinical Appointment Confirmation use case. A process ensuring that patients receive notifications about their appointments and are able to confirm. All while reducing the manual work for administrators. Using this solution medical clinics can reduce the number of missed appointments through having more efficient communication going to patients.

This solution makes use of digital forms, templated messaging, and a centralized database, administration at medical facilities. This will ensure clinics have a more effective and streamlined solution for managing their appointment confirmation.

Steps to Success

  1. When booking an appointment online, a digital form will be available to fill out all necessary information. Information could include contact details, or other important details. Patient information will go into one centralized database for easy access.
  2. After collecting the patient's information, automatically send a confirmation message without the need for human intervention.
  3. During the days approaching the appointment, the system sends the reminder message out to the patient, containing personalized language. This reminder will ensure each patient is aware of the schedule time of their appointment.
  4. After sending your messages, the solution creates an in-depth report showing the details your messages' engagement.

Best Outcome

Use case benefit
Ensure patients keep their appointments through automated confirmation technology.
Use case benefit
Use reports to review statistics and engagement of messages.
Use case benefit
Synchronize digital tools for maximum efficiency.
Use case benefit
Reduce no shows by ensuring that all clients receive appointment confirmations.
Interested?