Solution Architect & Training Manager

About This Position

We are seeking a Solution Architect & Training Manager to bridge the gap between customer requirements, technical implementation, and user adoption. This role combines solution design, customer consulting, implementation support, and training leadership to ensure customers successfully implement and maximize the value of our platform.

The ideal candidate is technically proficient, customer-focused, and experienced in designing business solutions while developing and delivering effective training programs for customers, partners, and internal teams.

Key Responsibilities

1. Solution Architecture
   • Upgrade existing clients as primary role of this position.
   • Recommend existing client use case to PMG for full roll out.
   • Generate new use cases for our existing clients.
   • Engage customers to understand business processes, challenges, and objectives.
   • Design scalable, efficient solutions that align with customer requirements and best practices.
   • Translate business needs into functional and technical solution designs.
   • Collaborate with product, engineering, and implementation teams to ensure successful solution delivery.
   • Provide guidance during implementation, configuration, and deployment.
   • Identify opportunities for process improvements and optimization.
   • Support pre-sales activities by providing technical expertise and solution demonstrations when required.
   • Create solution documentation, architecture diagrams, and implementation guides.

    

2. Training & Enablement
   • Develop comprehensive training programs for customers, partners, and internal employees.
   • Design training materials including user guides, presentations, videos, and knowledge base articles.
   • Deliver instructor-led, virtual, and self-paced training sessions.
   • Evaluate training effectiveness and continuously improve learning programs.
   • Maintain training documentation to reflect product enhancements and process updates.
   • Support customer onboarding and user adoption initiatives.
   • Coordinate certification or competency programs where applicable.

    

3. Customer Success & Support
   • Act as a trusted advisor throughout the customer lifecycle.
   • Provide expert guidance on best practices and solution optimization.
   • Assist in resolving complex functional and technical issues.
   • Gather customer feedback and communicate enhancement opportunities to product teams.
   • Build strong customer relationships to promote long-term success.

    

4. Collaboration
   • Work closely with Product Management, Sales, Customer Success, and Support teams.
   • Share knowledge across departments through internal workshops and documentation.
   • Contribute to continuous improvement initiatives and operational excellence.

Job Requirements

1. Required Qualifications
   • Bachelor's degree in information technology, Computer Science, Business, Engineering, or related field.
   • 5+ years of experience in solution architecture, business consulting, implementation, or technical consulting.
   • Experience developing and delivering technical and end-user training.
   • Strong understanding of business processes and system integration.
   • Excellent presentation, facilitation, and communication skills.
   • Strong analytical and problem-solving abilities.
   • Experience creating technical documentation and training content.
   • Ability to manage multiple projects and priorities simultaneously.
   • Customer-focused mindset with excellent relationship management skills.

    

2. Nice to Have
   • Experience with enterprise software implementation.
   • Knowledge of API integrations, data migration, and system architecture.
   • Familiarity with cloud technologies and modern application architectures.
   • Experience with Learning Management Systems (LMS).

    

3. What Success Looks Like (First 90 Days)
   • Independently lead solution design and implementation activities for assigned customer projects.
   • Deliver engaging customer and internal training sessions with consistently positive feedback.
   • Build trusted relationships with customers and cross-functional teams.
   • Produce high-quality solution documentation, implementation guides, and training materials.
   • Identify and implement process improvements that enhance delivery efficiency and user adoption.
   • Effectively resolve complex customer challenges by collaborating with Product, Engineering, and Support teams.
   • Demonstrate a strong understanding of the company's products, business processes, and customer needs while contributing to successful project outcomes.