Why Use a Digital Onboarding System?
Governments expand their departments over time to improve the public services they provide to their jurisdictions. These expansions call for more employees, which means more paperwork and more time spent training. That is, more work for HR.
While one could try to manage the workload by hiring more HR personnel, ultimately this would only result in a greater time and money sink exacerbating the original problems of paperwork and training.
SimplyCast suggests furnishing your HR department with automated onboarding software such as our Staff Onboarding use case.
Let’s explore why, and how hyperautomation can elevate your government processes.
What is Hyperautomation?
Simply put, hyperautomation is the act of automating every possible action in a process. For instance, it’s quite popular in the realm of email marketing campaigns as it removes a lot of the repetitive, low-level tasks. The best part about this is it allows experienced staff to direct their skillsets to higher-level tasks, thus improving operations overall and providing them with greater job satisfaction.
SimplyCast likes to take hyperautomation’s capabilities one step further and test the limits. Beyond regular administration and business, we’ve applied hyperautomation to industries such as government, city operations, healthcare, emergency services, and more—industries in which time saved is a valuable resource.
Today, we’ll be examining how digital onboarding tools can optimize your HR department, sharpen your onboarding system for civilian accounts, and the effects this can have on public service delivery.
Introducing SimplyCast’s Staff Onboarding Use Case
Digital employee onboarding is the natural next step for government HR departments looking to increase productivity, employee satisfaction, and information security.
With SimplyCast’s Staff Onboarding use case, Smart Governments can easily integrate new hires across multiple departments and agencies without any worries of informational accuracy, resource distribution, or delays.
Employee Onboarding Software from Your Own Device
Convenience should be at the heart of a good digital employee onboarding software, and our Staff Onboarding use case was designed with this in mind.
Our digital employee onboarding tools include:
- Resource sharing made easy. Welcome information and training resources can be easily sent via digital forms and training checkpoints, eliminating the need for paper-based processes.
- Limitless utility from a single dashboard. Our centralized dashboards facilitate seamless communication between new staff and their managers/trainers.
- Timelines and checkpoints. HR personnel and management can follow each new employee’s progress through the digital onboarding process and check their performance in checkpointed quizzes and on-the-job tasks.
With our onboarding system’s automated workflows and intuitive communication tools, HR teams can oversee and guide new hires through every step of their digital onboarding, from initial paperwork and equipment provisioning to role-specific training and team introductions.
- Customizable workflows deliver onboarding via step-by-step training that ramps up as new employees proceed.
- Checkpointed tests and on-the-job tasks help new employees familiarize themselves with their responsibilities and their team from the beginning, so they don’t have to worry about readjusting after their onboarding period is over.
- No delay between onboarding and working in each new employee’s role, so there is no wait period between hiring new workers and boost in productivity.
This supportive approach helps new hires feel like valued members of the team from day one, without putting any extra strain on managers or HR personnel. If anything, it cuts their workload significantly without compromising that important first impression.
Not Just for Internal Use! Try Onboarding New Clients
Our onboarding software solutions are also a great fit for government service delivery. Whether you’re connecting with long-standing account holders or onboarding new clients, your government can maximize their satisfaction and increase accessibility with citizen-centric, self-service options:
- No need to worry about peak times or call queues. Civilians can take care of their government business in their own time, whenever they need.
- Eliminate the need for in-person appointments where possible. Civilians no longer need to wait for hours at a government facility to take care of their business. Show consideration for their time and take the pressure off your employees by allowing civilians to access government service options at home or on the go.
- Understand the busy schedules and accessibility needs of your civilians by allowing them to access government services from their own devices.
- A lighter administrative workload for staff means they can dedicate their expertise to optimal service delivery and assisting civilians however needed.
- The centralization of citizen data and profiles within SimplyCast’s ISO and TX-Ramp certified platform not only keeps personal data secure, but allows government departments to share it internally and access it as necessary, faciliting a personalized, responsive service delivery no matter which department or agency civilians engage with.
With the increased public demand for more personalized, efficient, accessible, and responsive interactions with their institutions, governments are increasingly recognizing a need to shift their services to be more citizen centric. SimplyCast is keen to support governments in this and feels hyperautomation tools are the key to a very necessary evolution.
SimplyCast’s client onboarding software allows civilians to create digital government accounts that provide them with access to a wide range of public services and resources. By streamlining account creation and verification, our digital onboarding tools equip civilians to establish their digital identities with ease and get straight to engaging with their government agencies through a variety of communication channels.
Our platform prioritizes accessibility—it is at the heart of all we do. Users don’t need to invest in expensive proprietary hardware or even know a line of code, and the services they harness our platform to create are always user friendly and intuitive for the public. They can be created and accessed right from everyone’s personal devices, which keeps the user experience easy and familiar.
Seven Reasons Your Government Should be Using Digital Onboarding Tools
As you can see, automated onboarding software is a must for every government department. Not only is it a boon for your busy employees, but it facilitates unmatched public service delivery for civilians by making their data readily available for the relevant departments. This exponentially cuts the risk of miscommunication, loss of information, and eliminates a lot of the frustration civilians can feel when dealing with their governments.
We’ve listed our top seven advantages of our onboarding software solutions. Why not reach out today for your free demo to discover which aspects your department finds to be most beneficial?
- Improved Citizen Engagement and Satisfaction: By streamlining the account creation and verification process, digital onboarding tools empower civilians to access a wide array of government services and resources through convenient online channels.
- Increased Operational Efficiency: A centralized, digital onboarding system allows government agencies to reduce the administrative burden on staff, meaning they can focus on more complex and fulfilling tasks.
- Enhanced Data Consolidation and Collaboration: The consolidation of civilian data facilitates cross-agency collaboration, creating a more personalized and responsive approach to service delivery.
- Improved Security and Fraud Prevention: With our robust identity verification and authentication measures, digital onboarding software solutions safeguard civilian data and prevent unauthorized access in ways manual methods cannot.
- Reduced Costs and Environmental Impact: Digital onboarding tools eliminate paper-based processes, reducing the associated costs and environmental footprint of government operations.
- Enhanced Accessibility and Inclusivity: A digital onboarding system is far more customizable regarding accessibility features and intuitive interfaces, ensuring that civilians of all technological proficiencies can seamlessly engage with government services.
- Streamlined Workflow and Improved Productivity: By automating repetitive tasks ad centralizing communication channels, digital onboarding tools help government agencies optimize their internal processes, leading to increased productivity and improved utilization of staff resources.
The Future of Digital Onboarding Software Solutions
These are only some of the benefits that come with the application of digital onboarding software solutions. With the implementation of SimplyCast’s automated onboarding software, government agencies can present a more trustworthy and reliable face to their public, and all by modernizing their service delivery to better meet the evolving needs of their communities.
All it takes is one simple solution: SimplyCast’s Staff Onboarding use case, applicable within the office and outside of it to bring public service delivery into the future, today.
Curious to try it yourself? Reach out for your free demo. Our experts are excited to answer your questions and show you the full potential of our platform.
