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Help Center

Frequently Asked Questions

Application & Account FAQ

What is a multi-user account?
Is private information safe with SimplyCast?
Can I access projects if I don't renew my subscription?
What browsers does SimplyCast support?
When will the dashboards change?
Who would use a multi-user account?
Will I need to convert my account?
What currency are your prices listed in?
I don't live in North America. Can I still use your service?
Do I need to download SimplyCast?
How do I change my address?
How do I create an additional user?
Does SimplyCast have telephone support?
Can SimplyCast work with hand-held devices such as iPhones?
How do I reset my password?
Are images hosted on your servers?
How does SimplyCast protect customer data?
How does each member of my team log into SimplyCast CRM?
Why does the CRM Dashboard look different?
Why are you changing the dashboard look and feel?
Why are subaccounts changing?
How much time should you set aside for a SimplyCast demo?
How do I rename a project?
Double optin and closed-loop authentication: Difference
How does the new navigation bar work?
Is there a contract when I sign up to your service?
Can I remove “Powered by SimplyCast” from my emails?
Is a campaign with more links more likely to be filtered?
How can I downsize my account?
Can I share an account with multiple users?
How can I change the password for my account?
Do you know my password?
How do I get started with SimplyCast?
How do I delete an image in my image gallery?
How much space do I have for images/attachments?
How can I start a new campaign?
What are the SimplyCast CRM permissions?
When does a SimplyCast session expire?
Can I use Windows 10 emojis in SimplyCast?
What are the Facebook permissions?
What are the Fax permissions?
How do I change my login credentials?
What are the Form Builder permissions?
What are user roles?
What can I find in the account settings?
What are the Sonar permissions?
What are the Email permissions?
What are the Landing Page permissions?
What are the permissions for SimplyCast 360?
Can I send from a Yahoo email address?
Do you provide multi-user accounts for email marketing?
How are spammers prevented from using SimplyCast?
What image and file format does SimplyCast support?
The image (jpeg/gif) I uploaded looks blurry. Why?
How to change company name in email footer

Billing FAQ

How do you remove the SimplyCast logo from emails?
How do you use the SimplyCast Wallet?
What is the pricing for SMS marketing?
Is SMS marketing affordable?
What is the pricing of your automated call software?
Why do I have renew my invoice each month?
What is the SimplyCast Wallet?
What happens if I don't renew my PayPal subscription?
Can I have extras with my PayPal subscriptions?
When will my PayPal invoice arrive?
Do you have pay-as-you-go email plans?
Do long distance charges apply to bulk fax campaigns?
Does it cost to cancel my SimplyCast account?
Does it cost more to broadcast to long distance numbers?
Why choose the pay-as-you-go option?
When I upgrade, do I keep my credits?
What happens if I exceed the number of credits I have left?
How many credits does it take to monitor one IP address?
Can I use a contact-based plan with SMS marketing?
Do I lose credits for hard bounced emails?
Why am I billed every month whether or not I send messages?
How do I view my account’s remaining credits for the month?
If I upgrade, do I keep the same IP address?
Can I use PayPal to purchase a subscription?
Can I send to more contacts than I have?
Am I upgraded to a higher account if I send over my limit?
What happens to leftover credits when accounts renew?
What happens if I renew my subscription early?
If I pay annually, how can I upgrade for a single month?
When does my subscription renew?
My credit card on the account was declined. Why?
How do I cancel my account?
Is there a cancellation fee?
I need to cancel my subscription. Can I re-activate later?
How do I change credit cards in my account?
How can I stop my contacts from being reset every month?
Will I lose projects, reports and lists data if I cancel?
Where can I see the next billing date for my account?
Which forms of payment do you support?

Compliance FAQ

How do I make my emails can-spam compliant?
Can you explain CAN-SPAM?
I have a purchased mailing list, can I use it?
What does "incomplete or hidden address" mean?
How do I stay compliant with my SMS campaign?
How do contacts opt-in for SMS marketing?
How secure is your service?
Can I send from an AOL email address?
Can I buy a list from you? How about using a purchased list?
What emailing laws are upheld?
Is my list safe? What do you do with my list?
What is spam?
Can I delete the postal address from the bottom of my email?
Can I send to a list of emails from different sites?
Can we use a database of media contacts for a monthly fee?
Should unsubscribe details and addresses be added to forms?
Would "connecting" with LinkedIn qualify as implied consent?
Does weekly communication renew implied consent?
If we use a sending service, who needs consent?
Can opt-in emails be left general to encompass all sending?
Does CASL apply to targeted online ads?
How do we know when a publicly posted email is taken down?
Does CASL apply when I send to residents of other countries?
Are media releases to media personnel counted under CASL?
If we only send to blog members, do we need express consent?
Is silence on a consent request implied non consent?
Do I have implied consent for every customer until 2017?
Are you allowed to offer a signup incentive?
Do email service providers track the two-year deadline?
Can I send material to emails gathered from paper signups?
Is running a reconfirm campaign a good idea?
What if I have clients without proof of consent?
Do you have a physical copy of the CASL presentation?
What happens if you have a long sales cycle?
Are onboarding messages or webinar notices considered CEMs?
When don't I need permission to send CEMs?
Do SimplyCast emails contain any CASL-compliant aspects?
What are your spam and compliance requirements?
Can you explain CASL?
Can asking for consent on LinkedIn count as express consent?
Does SimplyCast provide lists to send to?
What is the CAN-SPAM Act?
How often should I re-opt in my lists?
Expressed consent and implied consent: what's the difference?
How do I add an unsubscribe link in my message?
Is it easy for subscribers to opt out of receiving messages?
How do I unsubscribe?

Deliverability FAQ

DMARC: Why is it important and how does it work?
When is the best time to send an email?
What does it mean when an email bounced back?
My campaign says "Error." What did I do wrong?
How can I track email forwards?
My SMS shows as sent but I never received it. What happened?
What are some spam trigger words that I should avoid?
Are the emails sent through your servers?
Can I get my own personal IP to send from?
Should I use the word "free" in the Subject line?
How do I resend the same campaign?
Are there any email addresses SimplyCast can't send to?
What if I have many bad emails in my list when I send?
Do I lose credits for test emails?
How are bounced emails handled?
My test email has not arrived in my inbox, what can I do?
Why didn’t I get my email to Hotmail?
What can I do to reduce the number of bounces?
Why are my emails not being delivered to inboxes?
Can I get credit for bounced emails?
How do I know if my emails are getting delivered?
What's different about having a private IP?
What is a spam filter?
What are best practices for building an IP's reputation?
Does SimplyCast use our servers or your own?
Does SimplyCast report bounced emails?
How long it will take for a campaign to go out?
"Bounced email" — what does it mean?
What should I do with bounced emails?
What are SMTP codes?
What is SimplyCast's definition of a failed email?
How do I cancel an email that is already queued to send out?

Reporting FAQ

Does the application generate reports on data?
What do my report statistics mean?
How are unsubscribes recorded? Where do they go?
Where can I see the lists that were used for a campaign?
How do I download my email reports?
Can I tell when someone has unsubscribed from my messages?
How do I access/view the unsubscribe lists for each channel?
Download report–“0” from start of field is gone. Why?
Send number higher than queued — Why?
How do I filter my reports?
Can I choose specific parts of my report to download?
How do I access my reports?
How do you filter SimplyCast 360 reports?

Reseller FAQ

Is the Affiliate Program still available?
Are resellers eligible for the SimplyCast Integration Fund?
Do you offer creatives for partners to use?
Can one platform have managed services and normal accounts?
Does a reseller platform get updates? Are they free?
Why should webhosts resell the platform?
How do I set up my account in PayPal for digital goods?
I only have SMB customers, is it worth it for me to resell?
Are there any ongoing fees when I become a reseller?
As a reseller, do I have to offer every channel?
How will I keep track of my customers as I grow?
As a reseller, what support does SimplyCast provide?
Twitter API error when posting from my reseller - why?
Where is reseller customer data stored and is it secure?
How much support is needed for reseller clients?
Must resellers buy credits in advance for customers to use?
Do you provide marketing and sales support to resellers?
Can I add 360 templates for clients to use?
Do you create a website for my reseller platform?
Why become an email marketing reseller?
How can I become an email marketing reseller?
Does SimplyCast allow for email marketing resellers?
What's the difference between an agent and a reseller?
What's the minimum amount of credits to purchase?
What is SimplyCast's Premium White Label option?
Do Google Partners share revenue from existing businesses?
What is the White Label Reseller Program?
Does SimplyCast offer a white label reseller option?
Can SMBs take advantage of the Reseller Program?
Do resellers lose revenue from managed services they offer?
How can Google Partners benefit from reselling automation?
Do I have to share revenue from my business?
Are partners limited to geographic regions or territories?

Uncategorized FAQ

What is business continuity planning?
What does banner ad terminology mean?
What is inbound marketing?
Do you have video tutorials I can watch?
What is account-based marketing?
What is a business continuity plan?

More Questions? Contact Us for Help

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1.866.323.6572 ext 1

International
+1.902.835.8974 ext 1

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Dartmouth, Nova Scotia
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9:00am – 4:00pm ET

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