The Challenge

Improve Customer Satisfaction by Providing Immediate Outage Notification Information

Efficiently keep customers up to date during power outages and scheduled maintenance periods. Address lack of timely outage information and high phone wait times. Increase customer satisfaction with relevant outage notification updates as the situation progresses.

The Solution

Make the Outage Notification Process Faster and More Efficient

Using automated SMS and email during an outage or before scheduled maintenance times, information is sent out to each customer to keep them updated. As the situation progresses, staff can easily send an updated outage notification to keep customers informed and satisfied.

The steps to success

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