Back to FAQs

What does it mean when an email bounced back?

email bounced

Wondering why your email bounced back?

Bounced emails are addresses that could not be delivered successfully to recipients of email marketing campaigns. There are two types of bounced emails: hard bounces, and soft bounces.

Hard bounces are addresses that were rejected outright. Possible reasons for a hard bounce could be because the recipient's address no longer exists or the email's domain name no longer exists. Hard bounced emails are flagged in your mailing list, as well as the email unsubscribes list, so that you do not send to those emails again when you send to the mailing list again. This is done to ensure your deliverability and IP reputation are not damaged from repeat sends to addresses where an email bounced back.

Soft bounces are addresses that were rejected due to a temporary issue, such as a recipient's email box being full. Since these reasons are temporary, we don't flag those addresses in your list or add them to the email suppression list right away because they may be able to be sent successfully when you mail again next time. However, after five consecutive unsuccessful attempts to deliver to a soft bounced email address it will be flagged as hard bounced. This is done to ensure that your email deliverability and IP reputation are not damaged from repeated sends to unengaged email addresses.

Where can I find the email unsubscribes list?

To search for emails that have been placed on the email suppression list from hard bounces, or repeated soft bounces, you view a complete list in both the Email Marketing and CRM applications.

In the Email Marketing application:

  • On the left side of the screen, click the tab labeled 'Unsubscribes'
  • On the Unsubscribes page, you will see a complete list of both unsubscribed and hard bounced email addresses.

In the CRM application:

  • On the left side of the screen, click the tab labeled 'Unsubscribes'
  • On the Unsubscribes page, select the email unsubscribe list by clicking the 'View' button
  • You will be directed tot he Email Marketing application to view the email unsubscribes list

Free Trial

FAQ Topics

Share

with your friends
and colleagues

Questions?

or call us at
1-866-323-6572