Smart Government Incident Management

Challenge for


It is crucial that governments have effective procedures in place to manage every incident that occurs. There are many challenges governments face with how they must manage and respond to emergency incidents. Governments need to find a way to optimize their initial responses and ensure that critical information is accessible to incident commanders. Emergency incidents are sudden and require a quick response so solving these issues is crucial to protect citizens and minimize damage.

To address these challenges, governments need a use case solution that leverages automation and communication tools to improve the management of emergency incidents.

Solution for


SimplyCast offers the Smart Government Incident Management use case. This solution uses engagement automation tools and leverages them to allow governments to configure, prepare, and implement emergency plans that can then be launched at a moment's notice. Within these plans, governments can make use of emergency alerting, dynamic mapping, and a variety of emergency management tools.

This use case uses emergency command dashboards and emergency event planning alongside emergency communication tools to help governments improve how they respond to incidents. It also provides governments with assistance to simplify post-incident review and evaluation.

Steps to Success

  1. Governments are able to digitize incident response plans to match standard protocols and template incident response procedures.
  2. When an incident occurs, these emergency event plans turn into live incident command dashboards. Incident dashboards give incident commanders a complete overview of the situation. They can then take more direct action or launch communications as necessary.
  3. All information that is sent back by incident responders is centralized and displayed within the incident dashboard. Incident commanders are able to view all the information they need within one centralized system.

Best Outcome

  • Launch incident responses as quickly as possible.
  • Centralize information and management during incidents.
  • Manage incidents live and ensure all stakeholders stay informed.
  • Minimize the time spent collecting information post-emergency.

Frequently Asked Questions

Incident management within governments includes the processes and strategies governments employ to identify, assess, respond to, and recover from emergencies and incidents within their jurisdictions. This may include natural disasters, public health crises, security threats, and other emergencies that may disrupt public safety and services. Effective incident management will minimize the impact of these events on the community, restore normal operations as quickly as possible, and prevent similar incidents from occurring in the future. It involves coordination among various government agencies, emergency services, and sometimes non-governmental organizations to manage the response and recovery efforts effectively 

Incident management and problem management serve complementary roles in government responses to issues. Incident management focuses on quickly addressing and resolving current disruptions to restore services, emphasizing immediate action. Problem management, however, aims to identify the root causes of these incidents to prevent future occurrences, focusing on long-term improvement. They are critical for maintaining efficient, trustworthy public services by minimizing disruptions and enhancing responses to critical issues. 

SimplyCast provides many use cases for governments to aid them in adopting smart approaches and technologies. The incident management use case works to improve how governments manage emergency incidents within their jurisdictions using emergency automation tools that can create a personalized emergency response plan launchable at a moment's notice. In addition to developing emergency response plans, emergency alerts and other emergency communications are available to ensure that incident response is done in the most effective way possible. 

The incident management use case offered by SimplyCast presents many advantages for smart governments and their incident responses. These benefits include:  

  • Enhanced Information Sharing: This use case provides a centralized platform for all incoming information during an emergency, facilitating the rapid retrieval and analysis of information from incident responders. An intuitive incident dashboard ensures that a comprehensive overview of new and existing information is readily available, improving coordination and decision-making. 
  •  Accelerated Incident Response: This approach ensures that the appropriate authorities are quickly made aware of the situation and the recommended actions by enabling the immediate deployment of predefined emergency response plans. This capability significantly reduces the response time, potentially mitigating the impact of emergencies.  
  • Enhanced Public Safety: Integrating efficient incident management practices is crucial in safeguarding the public. By ensuring that responses are swift and coordinated, governments can more effectively protect their residents in times of crisis.  
  • Efficient Post-Event Analysis: Post-event information is also streamlined and centralized to make it easier to assess and track. This reduces the workload of emergency personnel, allowing them to focus on critical tasks and prepare more effectively for future incidents. 

The incident management use case is adaptable to various incidents for which governments handle responses. Some common issues that incident management covers include the following 

  • Natural disasters such as hurricanes, tornadoes, and wildfires 
  • Hazardous substance exposures 
  • Infrastructure failures
  • Mass security breaches 

These are just some incidents that occur that may benefit from this use case. 

SimplyCast uses several emergency communications to ensure successful communication is possible amid emergency incidents. This dynamic use case provides tools for centralized command and control dashboards, instant notifications served by email, SMS, and voice, data collection, emergency incident planning for when you need to launch your plans, dynamic asset management with comprehensive reporting, real-time communication, on-site data collection, customer relationship management, and an automation hub. Using all these smart emergency communications makes it easy to ensure that incidents are responded to and communicated effectively. 

 Emergency responders and authorities go through four major stages for emergency incident management to manage the situation and ensure the safety of all involved. The first stage is the initial response, which involves promptly arriving at the impacted area to analyze the ongoing crisis. The next stage is consolidation, which consists of bringing together all necessary resources and personnel to control the situation better and prevent further harm or damage. The fourth and final stage is the recovery phase. This stage focuses on returning the affected area to a safe and stable state, including any required clean-up and restoration. Careful practice of these four stages all work to help mitigate emergency incidents and reduce potential damages.