Smart Government: Staff Onboarding

Our Staff Onboarding use case leverages hyperautomation and personalized automatic messaging to make the onboarding experience as engaging and enlightening as possible, while keeping it convenient for management and human resources personnel. Key aspects of this use case include:

• A structured process that breaks onboarding down to bite-size sections. 
• Automated messages that communicate important information and resources at each checkpoint.
• Extensive support for new employees throughout their onboarding journey.
• A collection of FAQs that swiftly answer common questions. 

Governments can face many challenges when incorporating staff into their systems, such as:

• Ensuring a seamless user experience, especially when transferring new employees into their role from onboarding.
• Addressing inquiries in a timely, easy-to-understand way.
• Recording new employee data without error. 
• Maintaining direct communication with new employees. 
• Difficulties in navigating the initial setup process.
• Support wait times, e.g. when getting new employees access to their accounts or addressing hardware errors quickly.

Our Staff Onboarding use case fosters a training environment that is both supportive and comprehensive:

• Manual Workload Reduction: Hyperautomation significantly decreases the manual work required to onboard new staff. For example, automated messages convey important information and provide answers to frequently asked questions. This saves considerable time for account managers and improves the onboarding experience by providing instant support.
• Real-Time Access to Essential Resources: New employees gain access to vital resources throughout the onboarding journey, including a compilation of frequently asked questions. This access ensures they receive critical information precisely when needed, reducing misunderstandings and smoothing their transition into their new roles.
• Task Allocation: The ability to assign tasks during onboarding allows new employees to apply their knowledge and experience responsibility early on, laying a solid foundation for their future performance.
• Increased Job Satisfaction: By delivering a streamlined and supportive onboarding process, organizations help new staff feel valued, supportive, and like part of the team. This welcoming approach facilitates a smoother adjustment to their new work environment and responsibilities, which boosts their productivity and confidence long term.

The words "onboarding" and "orientation" are often used interchangeably, but there are some distinct differences between the two:

• Orientation is a single event or series of meetings that introduces new employees to company culture, policies, and their colleagues. Orientation is usually conducted within the first week of employment to help new employees adjust to the company.
• Onboarding is a comprehensive process that includes orientation but extends beyond it. Onboarding involves activities and training sessions designed to equip new hires with the necessary knowledge, skills, and behaviors to become impactful members of the organization. 

In short, orientation introduces new employees to the company, while onboarding prepares them for successful integration and productivity in their new roles.

Our Staff Onboarding use case provides an exceptional user experience. New employees receive information, documentation, and other resources as needed throughout their onboarding timeline. By breaking the process down into manageable steps, this structured approach:

• Reduces the risk of overwhelm, which is common among new hires.
• Secures engagement from the very start by providing prompt, personalized communications and assigning tasks to put new knowledge into practice. 
• Integrates new hires into the team quickly, meaning employees feel prepared and valued from day one.
• Provides employees with the best head start possible by ensuring they understand their responsibilities and how to perform them well.