SimplyCast: Smart Government
Use Case: Issue Tracking
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ID: SGUC009

Issue Tracking

issue tracking softwareissue trackingissue tracking toolsrequest management

When internal issues arise, they must be properly tracked either past certain points or to their completion. Whether it's financial challenges or employee relations, our Issue Tracking use case helps you identify, monitor, and manage systematic problems from beginning to end. 

Growth, the SimplyCast Way

Our Issue Tracking use case makes use of digital forms and live tracking dashboards to offer you and your staff peace of mind. Minimize disruption and keep your department performing at its best, whatever issues arise.

The Features:

  • Digital forms enable convenient issue reporting.
  • Issue-specific dashboards track problems to their resolution and display any new developments in real time.
  • Automatically generated incident records accurately detail each issue and its respective updates.
  • Dynamic reports suggest follow-up actions to help you prevent future problems within your department.
  • Automatic notifications communicate status updates at key points in the process.

The Benefits:

  • Incidents are reported and processed quickly, meaning staff stay on track when issues occur.
  • Automatically updated records ensure no error is made and no development is overlooked. 
  • Staff are kept up to date on an issue's status without unnecessary emails, meetings, or time-consuming calls.
  • Keep track and control of your incidents every step of the way, all from your own device. Seamless integration means you don't need to invest in expensive propriety hardware. 

Actions for Success

  1. Create a digital form that staff can use to submit incident reports.
  2. Launch incident tracking dashboards for each issue.
  3. Receive reports that are fully configurable with issue-specific follow-up actions.
  4. Update the progress of each issue as it develops. Automatic alerts notify staff as necessary.
  5. Monitor issues to their resolution via their respective dashboards. 

Frequently Asked Questions

An issue tracking system allows organizations to store, track, and manage problems that arise, ensuring that every issue is reported and resolved with minimal disruption to general operations.

Our Issue Tracking use case reduces the time and manpower Smart Governments dedicate to issue reporting and tracking. Automate the process with digital forms, live tracking incident dashboards, automatically-generated reports, and more

 

Our Issue Tracking use case simplifies the reporting and resolution of problems with digital forms, automated reports, and real-time tracking capabilities:

  • Customizable digital forms allow users to report problems quickly.
  • A record is generated for each reported issue to accurately track its progress.
  • The system categorizes and filters information to ensure the issue is directed to the correct department for resolution.
  • Overview dashboards provide live tracking, real time updates about an issue's status, and constant access to critical information as it comes to light.  

 

Our Issue Tracking use case simplifies incident reporting, monitoring, and recording with digital forms, live tracking dashboards, and automatically-generated records. These tools accommodate any problem, no matter how complex, and are especially beneficial when multiple issues arise at once.

Issue tracking is an important part of many government departments, operations, public services, and projects:

  • Provides systematic issue monitoring, management, and resolution.
  • Fosters a better relationship between the public and governments by keeping track of complaints to be addressed. 
  • Improves service delivery by identifying recurring problems and improvements that can be made.
  • Informs your resource allocation and strategic planning based on how often certain issues occur.
  • Ensures compliance in sectors like healthcare and public safety by staying up to date with regulations.

With our Issue Tracking use case, Smart Governments can view an issue's progress via its individual dashboard. These incident dashboards are automatically updated with new information as each issue's status changes. 

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