SimplyCast: Smart Healthcare
Use Case: Smart Healthcare: Patient Self-Referral
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ID: SHUC012

Smart Healthcare: Patient Self-Referral

Patient self-referralself-referralspotential patient referrals

Numerous healthcare institutions encounter difficulties with self-referrals, which involve patients referring themselves for further care or services. One major issue is the lack of a user-friendly method for patients to submit self-referrals and oversee the subsequent steps. Additionally, manually handling the self-referral process consumes significant time and introduces the potential for errors.

Growth, the SimplyCast Way

Healthcare organizations encounter challenges with self-referrals, including complexities in submission and follow-up and a higher likelihood of errors due to manual handling. Healthcare organizations can enhance the self-referral process by implementing digital tools. Such tools can establish a seamless digital workflow for patients, facilitating their completion of each step without unnecessary complications.

By harnessing the capabilities of:

  • Digital forms
  • Advanced automation processes
  • Highly effective communication applications

SimplyCast introduces the Smart Healthcare Patient Self-Referral use case to provide healthcare organizations with a valuable solution for optimizing patient Self-Referral management. This innovative system is a comprehensive communication platform, enabling healthcare providers to enhance their interactions with potential clients by implementing personalized automation across diverse communication channels.

The Benefits:

  • Simplify how patients submit self-referrals
  • Streamline how self-referrals are managed
  • Minimize the time spent managing referral communications
  • Send follow-up messages through SMS and other communication methods.

Actions for Success

  1. Create a form to integrate into your existing website to submit self-referrals
  2. Create a workflow in 360 to automate the sorting process and follow-up communications.
  3. Launch workflow to automate the sorting of information to the correct care provider based on location and messages via the patient’s preferred communication method to start their journey.

Frequently Asked Questions

One of the primary obstacles is the resistance to change and the adoption of new technologies. Additionally, concerns about patient data security, complying with healthcare regulations, and the cost of implementing new digital solutions can hinder the process. 

Digital tools that would be most beneficial include:  

  • Online forms that are easy to access and submit.  
  • Automation software for processing referrals, assigning them to the appropriate provider, and scheduling follow-up communications.  
  • CRM systems for managing patient information securely and efficiently.  

These tools should be integrated to provide a seamless workflow from referral submission to patient care, minimizing manual intervention. 

The SimplyCast Smart Healthcare Patient Self-Referral use case integrates with existing systems through APIs and configurable workflows. It can pull information from and push information to EHRs and other databases, ensuring that patient information is up-to-date and reducing duplicate data entry. 

The workflow automation in SimplyCast’s 360 platform is highly customizable. It allows healthcare organizations to tailor each step of the referral process, from form submission to final appointment scheduling, according to their specific needs and protocols. 

The time and cost involved in implementing the SimplyCast solution can vary depending on the size of the healthcare institution and the scope of the implementation. Generally, the process can take a few weeks to a few months, with costs structured around a subscription model based on the size of the operation and the specific tools and services required. 

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