SimplyCast: Smart Hospital
Use Case: Smart Hospital: Hospital Staff Recall
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ID: SHSUC017

Smart Hospital: Hospital Staff Recall

Recalling StaffOncall StaffEmergency Staffing Needs

Recalling staff for additional support manually requires checking schedules, contacting each individual, and getting their confirmation or rejection before calling the next possible person on the list. This time-consuming method can cost minutes in a patient's care and sometimes lives. Additionally, streamlining this process with a more efficient system could significantly improve response times and enhance patient outcomes.

Growth, the SimplyCast Way

Hospital Staff Recall from SimplyCast’s Smart Hospital solution allows easy and productive communication when staff members need to be recalled to the hospital. Using online form technology and a centralized system, healthcare professionals can call in support from staff when unexpected absences occur or during a Code Orange event.

  • An employee registry holds all contact information in one place
  • Recall templates are ready to go when staff are needed
  • Provide personalized reports that detail each interaction and response to ensure staffing levels are correct

The Benefits:

  • Facilitates efficient and effective communication among staff to ensure colleagues are reached when needed
  • Simplifies recalling staff
  • Reduces time spent searching for contact details during urgent situations
  • The availability of recall templates allows for a swift recalling process
  • Minimizes delays during critical events to prevent staff shortages
  • Generates personalized reports that track interactions and responses
  • Helps management monitor staffing levels accurately and make informed decisions during unexpected circumstances

Actions for Success

  1. Create a CRM with all staff contact information.
  2. Add staff schedules to recall during routine operating procedures.
  3. Set up several responder types for various roles so that hospital staff can be contacted according to their needs.
  4. Send out text, emails, or voice messages to recall staff and receive confirmation.
  5. A final report is available to be reviewed for responses and engagement.

Frequently Asked Questions

The Smart Hospital Staff Recall use case offers hospital administrators an efficient automated OnCall system to enhance staff calling. This use case is managed within a centralized platform, making implementation seamless. Utilizing various dynamic digital tools allows hospital administrators to improve communications when gathering staff. 

This use case provides several benefits to hospitals. Some notable benefits include the following: 

  • Improve communications: This use case greatly improves communication between administrators and on-call staff members. Messages to staff members are streamlined, allowing administrators to effortlessly reach out to staff, who can, in turn, simply confirm their availability.  
  • Easily filter by role: Notifications can be filtered to send only to staff of specified roles. This ensures that only needed staff members receive a message.  
  • Speed up the recall process: Automating the recall process can reduce any delays and speed up the time it takes to contact and locate all of the needed staff. This is especially useful during critical times that require additional support.  
  • Keep employee information in one central platform: It is stored within one central database, making it effortless to gather essential contact information at a moment's notice.  

These are just some of the many benefits that hospitals receive from implementing the Staff Recall use case.  

Changes to staff availability and roles can easily be adjusted at any time by simply updating information within the OnCall database.  

Yes, once the recall is finalized, you will receive a final review. This allows you to get an overview of how the messages were received. This data can allow for adjustments based on the success of messages.  

The Staff Recall use case follows four key steps to transform the staff recall process. This includes: 

  1. Employee Registry: To begin, a centralized database is used to hold staff contact information. When creating the database, you may obtain this information by sending staff a fillable form or through integrating an already developed list.  
  2. Recall Templates: You will create templates for recall messages. This will allow you to automatically send recalls to staff so they can confirm their availability. 
  3. Sending Recalls: Recalls can be launched at a moment to on call staff. Recalls can be automatically filtered to specific staff by setting up responder types for each role.  
  4. Responses and Reports: As responses come in you will be able to review each response to see staff availability. After the recall is completed, a final review will be made available showing how each message interacted.  

These steps transform the staff recall process, creating a seamless experience for everyone involved.  

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