Smart City: Digital Adoption Program

Digital adoption is the application of new technologies and innovative practices to procedures within cities, businesses, and companies. It involves integrating digital tools and platforms into existing workflows, processes, and practices to improve efficiency, productivity, and customer experience. Digital adoption is especially relevant as cities begin to work towards becoming smart cities and continue to adopt new digital practices.  

SimplyCast offers a digital adoption program use case designed to simplify the process of implementing digital integration throughout a city. This streamlined system connects businesses and companies with technology experts to assist in integrating new technologies. Any company or business in a city can complete a sign-up form to request digital adoption, which then goes through a trackable pipeline. Once the request is approved, they will be connected with the right experts to start the integration process. This use case is just one of the ways that SimplyCast helps with smart city development. 

Digital adoption can be a challenging process for cities. One of the major hurdles is finding the right experts to meet a company's specific needs. In addition, managing numerous requests can also be overwhelming and cause delays in the digital adoption process. And identifying the best-suited technology is often a cumbersome task.  

Using SimplyCast’s digital adoption program use case provides many benefits to cities as they work towards integrating new technology across the city. Some benefits that it provides include: 

• Reduced application times: By providing an easy sign-up form, businesses can easily request a digital adoption program without needing to invest an extensive amount of time during the application process. Application review is also improved by automating the initial review to automatically filter out any application that does not meet the requirements. 

• Improves connections with technology experts: This use case ensures that a digital advisor is provided once the application is approved. This is done quickly and ensures businesses can connect with experts effectively. 

• Reduced manual workload: By automating processes such as application initial review, efforts can begin to be invested elsewhere.  

• Improved reimbursement process: This use case improves the process of reimbursing technology costs for businesses by allowing them to use an easy digital form to request reimbursement. This makes it easy to request reimbursement in one place and ensures that it occurs promptly.  

These are just some of the many benefits the digital adoption program use case provides to improve the digital integration process in cities.

Digital adoption is vital for cities to ensure adaptation to changing technology can occur smoothly. By embracing digital platforms and technologies, cities can improve their efficiency and communication with residents. Digital adoption also enables cities to provide better and more accessible services to their residents. Through implementing digital adoption, cities open the door to new and innovative practices that make cities more attractive and more accessible for residents. 

The digital adoption program use case follows four easy steps. 

1. Application: To begin, a business owner must complete a digital sign-up form to express interest in a digital adoption program. Once the form is complete, a digital contact record will be automatically created and used throughout the process.  
2. Application evaluation: In this step, each application is reviewed. Automatic filtering can automatically filter out applications that do not meet a specified set of requirements. Applications that meet the requirements will be progressed forward through the manual review process to allow reviewers to easily approve them and let them progress to the next stage.  
3. Digital advising: Now that the application has been accepted, the business owner will be connected with a digital advisor. The advisor will identify opportunities with the business owner and the right technology during this process.  
4. Reimbursement process: The final step is the reimbursement process. Once the business is paired with a technology solution, it will submit another form to request reimbursement for the technology cost. This process is made more accessible by using existing records to allow the business owner only to need to add new details.  

Successful digital adoption in a city benefits residents, businesses, and local governments. This includes implementing smart city technologies to improve public safety, traffic flow, and energy efficiency, creating digital platforms to increase access to city services and information, and using data analytics to inform policy and decision-making. Ultimately, successful digital adoption in a city involves leveraging technology to enhance quality of life, promote economic growth, and create a more sustainable community. 

SimplyCast uses various technologies to make the digital adoption program use case possible. Some key technologies used include a tracking pipeline and web forms. 

Digital adoption benefits residents in numerous ways. Digital adoption provides easier access to information and services, improves communication, saves time and effort, increases efficiency and productivity, and reduces costs. By adopting new technologies across cities, residents can benefit from accessible and innovative practices that keep the city interesting.  

Digital adoption provides benefits to businesses of any size. When a small business implements a digital adoption program, it gains efficiency, reduces costs, and improves its competitiveness through implementing effective digital strategies.