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Help Center
FAQs
Frequently Asked Questions
Application & Account Settings
Is private information safe with SimplyCast?
What is a multi-user account?
Can I access projects if I don't renew my subscription?
When will the dashboards change?
What browsers does SimplyCast support?
Who would use a multi-user account?
Billing
How do you remove the SimplyCast logo from emails?
Why do I have renew my invoice each month?
Is SMS marketing affordable?
What is the pricing for SMS marketing?
What is the pricing of your automated call software?
How do you use the SimplyCast Wallet?
Compliance
How do I make my emails can-spam compliant?
Can you explain CAN-SPAM?
I have a purchased mailing list, can I use it?
What does "incomplete or hidden address" mean?
How do I stay compliant with my SMS campaign?
How do contacts opt-in for SMS marketing?
Deliverability
DMARC: Why is it important and how does it work?
When is the best time to send an email?
What does it mean when an email bounced back?
My campaign says "Error." What did I do wrong?
How can I track email forwards?
My SMS shows as sent but I never received it. What happened?
Reporting
Does the application generate reports on data?
What do my report statistics mean?
How are unsubscribes recorded? Where do they go?
Where can I see the lists that were used for a campaign?
How do I download my email reports?
Can I tell when someone has unsubscribed from my messages?
Reseller
Is the Affiliate Program still available?
Do you offer creatives for partners to use?
Can one platform have managed services and normal accounts?
Does a reseller platform get updates? Are they free?
Why should webhosts resell the platform?
How do I set up my account in PayPal for digital goods?
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