Help Center
Frequently Asked Questions
- Is private information safe with SimplyCast?
- What is a multi-user account?
- Can I access projects if I don't renew my subscription?
- When will the dashboards change?
- What browsers does SimplyCast support?
- Who would use a multi-user account?
- Will I need to convert my account?
- What currency are your prices listed in?
- I don't live in North America. Can I still use your service?
- How do I change my address?
- Do I need to download SimplyCast?
- How do I create an additional user?
- Can SimplyCast work with hand-held devices such as iPhones?
- Does SimplyCast have telephone support?
- How do I reset my password?
- Are images hosted on your servers?
- How does SimplyCast protect customer data?
- Why are you changing the dashboard look and feel?
- Why does the CRM Dashboard look different?
- How does each member of my team log into SimplyCast CRM?
- How do you remove the SimplyCast logo from emails?
- Why do I have renew my invoice each month?
- How do you use the SimplyCast Wallet?
- What is the pricing for SMS marketing?
- Is SMS marketing affordable?
- What is the pricing of your automated call software?
- What is the SimplyCast Wallet?
- Can I have extras with my PayPal subscriptions?
- What happens if I don't renew my PayPal subscription?
- When will my PayPal invoice arrive?
- Do long distance charges apply to bulk fax campaigns?
- Do you have pay-as-you-go email plans?
- Does it cost more to broadcast to long distance numbers?
- Does it cost to cancel my SimplyCast account?
- Why choose the pay-as-you-go option?
- When I upgrade, do I keep my credits?
- What happens if I exceed the number of credits I have left?
- How many credits does it take to monitor one IP address?
- Can I use a contact-based plan with SMS marketing?
- Do I lose credits for hard bounced emails?
- How do I make my emails can-spam compliant?
- Can you explain CAN-SPAM?
- I have a purchased mailing list, can I use it?
- What does "incomplete or hidden address" mean?
- How do I stay compliant with my SMS campaign?
- How do contacts opt-in for SMS marketing?
- How secure is your service?
- Can I send from an AOL email address?
- Can I buy a list from you? How about using a purchased list?
- What emailing laws are upheld?
- Is my list safe? What do you do with my list?
- What is spam?
- Can I delete the postal address from the bottom of my email?
- Can I send to a list of emails from different sites?
- Can we use a database of media contacts for a monthly fee?
- Should unsubscribe details and addresses be added to forms?
- Would "connecting" with LinkedIn qualify as implied consent?
- Does weekly communication renew implied consent?
- If we use a sending service, who needs consent?
- Can opt-in emails be left general to encompass all sending?
- DMARC: Why is it important and how does it work?
- When is the best time to send an email?
- What does it mean when an email bounced back?
- My campaign says "Error." What did I do wrong?
- How can I track email forwards?
- My SMS shows as sent but I never received it. What happened?
- What are some spam trigger words that I should avoid?
- Are the emails sent through your servers?
- Can I get my own personal IP to send from?
- Should I use the word "free" in the Subject line?
- How do I resend the same campaign?
- Are there any email addresses SimplyCast can't send to?
- What if I have many bad emails in my list when I send?
- Do I lose credits for test emails?
- How are bounced emails handled?
- My test email has not arrived in my inbox, what can I do?
- Why didn’t I get my email to Hotmail?
- What can I do to reduce the number of bounces?
- Why are my emails not being delivered to inboxes?
- Can I get credit for bounced emails?
- Does the application generate reports on data?
- What do my report statistics mean?
- How are unsubscribes recorded? Where do they go?
- Where can I see the lists that were used for a campaign?
- How do I download my email reports?
- Can I tell when someone has unsubscribed from my messages?
- How do I access/view the unsubscribe lists for each channel?
- Download report–“0” from start of field is gone. Why?
- Send number higher than queued — Why?
- How do I filter my reports?
- Can I choose specific parts of my report to download?
- How do I access my reports?
- How do you filter SimplyCast 360 reports?
- Is the Affiliate Program still available?
- Are resellers eligible for the SimplyCast Integration Fund?
- Do you offer creatives for partners to use?
- Can one platform have managed services and normal accounts?
- Does a reseller platform get updates? Are they free?
- Why should webhosts resell the platform?
- How do I set up my account in PayPal for digital goods?
- I only have SMB customers, is it worth it for me to resell?
- Are there any ongoing fees when I become a reseller?
- As a reseller, do I have to offer every channel?
- How will I keep track of my customers as I grow?
- As a reseller, what support does SimplyCast provide?
- Twitter API error when posting from my reseller - why?
- Where is reseller customer data stored and is it secure?
- How much support is needed for reseller clients?
- Must resellers buy credits in advance for customers to use?
- Do you provide marketing and sales support to resellers?
- Can I add 360 templates for clients to use?
- Do you create a website for my reseller platform?
- Why become an email marketing reseller?